{"id":2200498,"url":"https://alion.io/job/photon-l1-engineer-jiraconfluence-bangalore","title":"L1 Engineer - JIRA/Confluence - Bangalore","company":{"id":3186451,"name":"Photon","domain":"photon.com","url":"https://alion.io/company/photon-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"D","score":52,"open_postings":713,"ghost_share":0.801,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"PagerDuty","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2022-10-16T11:32:02Z","employer_posted_date":"2022-10-16","last_verified_at":"2026-10-30T16:08:43Z","board_verified":true,"closed_at":null,"days_open":1475,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1473},"description":"- Being able to use applications like ServiceNow / Slack / MS Office/JIRA/Pagerduty\n- Accept & registers Service Calls/ Tickets\n- Classify Service Calls/ Tickets according to the specified options (L1, L2 & L3)\n- Collecting and documenting relevant data related to nature of issues \n- Troubleshooting reported issues and routing tickets to appropriate groups\n- Possess excellent communication and organizational skills, along with excellent interpersonal skills. \n- Have demonstrated abilities to multi-task, including solid time management skills. \n- This role provides L1 support to Technology Support team members, engaging in application technical support and escalation when required.\n- Shifts and/ or unusual hours are required to accommodate the needs of the business\nLooking for 24/7 support team.","description_format":"text","description_chars":805,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-09T21:13:08Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.061,"p_room":0.28,"age_days":1474,"expected_fill_days":19,"reasons":["conf:3","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/photon-l1-engineer-jiraconfluence-bangalore","json_url":"https://alion.io/job/photon-l1-engineer-jiraconfluence-bangalore.json","meta":{"generated_at":"2026-10-30T18:27:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7451,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3186451},"rest":"https://alion.io/mcp/rest/get_company?id=3186451"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphoton-l1-engineer-jiraconfluence-bangalore"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphoton-l1-engineer-jiraconfluence-bangalore"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphoton-l1-engineer-jiraconfluence-bangalore"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/photon-l1-engineer-jiraconfluence-bangalore\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphoton-l1-engineer-jiraconfluence-bangalore"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2200498}},{"tool":"search_jobs","arguments":{"company":"photon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2200498},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}