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The ideal candidate will have strong leadership skills, excellent communication abilities, and a deep understanding of customer service processes.\nResponsibilities:\nManage a team of customer support representatives.\nOversee the entire customer service process.\nResolve customer complaints and issues promptly.\nDevelop and implement customer service policies and procedures.\nPlan and facilitate training sessions to standardize service delivery.\nMonitor individual and team performance.\nConduct quality assurance surveys with customers and provide feedback to the team.\nMaintain comprehensive product knowledge to enhance customer support.\nFoster a positive and productive work environment for the team.\nRequirements:\nBachelor’s degree in any field.\n1-3 years of experience in customer support.\nExcellent interpersonal, written, and oral communication skills.\nProven ability to lead and manage a team.\nFamiliarity with CRM systems.\nProficient computer skills.\nKnowledge of mediation and conflict resolution techniques is a plus.\nJoin Phykon and contribute to our commitment to delivering exceptional customer service and support. 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