{"id":2803855,"url":"https://alion.io/job/phykon-network-support-engineerl2-noc-operations","title":"Network Support Engineer(L2) – NOC Operations","company":{"id":4442722,"name":"Phykon","domain":"phykon.com","url":"https://alion.io/company/phykon","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-03-08T13:28:27Z","employer_posted_date":"2026-03-08","last_verified_at":"2026-10-22T05:36:17Z","board_verified":true,"closed_at":null,"days_open":227,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":227},"description":"We are seeking a skilled L2 Network Support Engineer to join our Network Operations Center (NOC) team. This role is responsible for advanced troubleshooting, incident management, and operational coordination to ensure the stability, performance, and availability of network and\ninfrastructure environments.\nAs an L2 Engineer, you will act as the primary escalation point for Level 1 support teams, taking ownership of complex incidents and coordinating with L3 engineering teams during major service disruptions. The role requires strong technical problem-solving skills, structured incident handling, and the ability to operate effectively in a fast-paced 24×7 support environment.\nKey Responsibilities\nIncident Management & Resolution\nTake ownership of incidents escalated from L1 support teams.\nInvestigate and resolve P1/P2 network and infrastructure incidents within defined SLA timelines.\nMaintain detailed incident timelines, logs, and documentation for operational visibility and reporting.\nEnsure incidents are managed according to severity and escalation frameworks (P1-P4).\nAdvanced Network Troubleshooting\nDiagnose and resolve issues related to:\nNetwork connectivity and routing\nEdge infrastructure environments\nSystem and platform dependencies\nPerform root cause analysis using system logs, monitoring tools, and performance metrics.\nExecute approved remediation steps and recovery procedures.\n Escalation & Coordination\nPerform deep technical triage before escalating issues to L3 engineering teams.\nClearly define the problem scope, business impact, and affected systems.\nProvide relevant logs, metrics, and troubleshooting evidence to enable faster resolution.\nCollaborate with cross-functional teams to restore services quickly.\nMajor Incident Management\nSupport and coordinate operational response during critical (P1/P2) incidents.\nFacilitate technical communication between engineering teams.\nProvide timely updates to stakeholders and operations teams during incident resolution.\nContinuous Service Improvement\nParticipate in post-incident reviews and root cause analysis.\nIdentify recurring incidents and contribute to preventive improvements and monitoring optimization.\nSupport the development and enhancement of runbooks and operational procedures.\n Required Skills\nStrong understanding of network fundamentals (TCP/IP, DNS, routing, switching).\nHands-on experience troubleshooting network connectivity and infrastructure issues.\nFamiliarity with monitoring tools, alerting systems, and infrastructure telemetry.\nExperience working with incident management and ticketing systems.\nAbility to analyze system logs, alerts, and performance metrics.\nStrong analytical, troubleshooting, and documentation skills.\nExcellent communication skills to collaborate with internal teams and external stakeholders.\nTools & Technologies\nMonitoring & Telemetry Platforms\nTicketing Systems: Zenduty, Microsoft Dynamics 365, Zoho Desk\nCollaboration Tools: Microsoft Teams\nPreferred Certifications\nExperience - 5 to 7 years in NOC operations\nCCNA - Cisco Certified Network Associate\nCompTIA Network+\nITIL Foundation\nLinux or Cloud certifications are considered an advantage.\nWork Environment\n24×7 NOC operations environment.\nWillingness to work rotational shifts including nights, weekends, and holidays.\nAbility to perform effectively in high-pressure operational situations.","description_format":"text","description_chars":3381,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-18T03:53:58Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.122,"p_room":0.28,"age_days":227,"expected_fill_days":23,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/phykon-network-support-engineerl2-noc-operations","json_url":"https://alion.io/job/phykon-network-support-engineerl2-noc-operations.json","meta":{"generated_at":"2026-10-22T07:42:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3447,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4442722},"rest":"https://alion.io/mcp/rest/get_company?id=4442722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphykon-network-support-engineerl2-noc-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphykon-network-support-engineerl2-noc-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphykon-network-support-engineerl2-noc-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/phykon-network-support-engineerl2-noc-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphykon-network-support-engineerl2-noc-operations"}]}