{"id":2803854,"url":"https://alion.io/job/phykon-noc-sre-lead-noc-operations","title":"NOC / SRE Lead – NOC Operations","company":{"id":4442722,"name":"Phykon","domain":"phykon.com","url":"https://alion.io/company/phykon","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Thiruvananthapuram, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Commander.js","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Keystone Engine","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Prometheus","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"Assembly","optional":true},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true}],"status":"live","first_seen_at":"2026-08-12T04:49:51Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-10-20T06:22:37Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"Location: Thiruvananthapuram, Kerala, India (Onsite)\nExperience: 8+ Years\nEmployment Type: Full-Time\nDepartment: Network Operations Center (NOC)\nReports To: [Head of Operations / Engineering - to be confirmed]\nAbout the Role\nWe are seeking an experienced NOC / SRE Lead to own the health, observability, and incident response for a connected fleet of field-deployed systems and the data center infrastructure that supports it.\nThis is the keystone L3 role in our Network Operations Center (NOC). You will own deep diagnosis and root-cause analysis on the running system, command the hardest escalations, and build the standards, runbooks, observability architecture, and operator-certification program that the rest of the NOC inherits.\nAs the L3 Lead, you will act as the escalation point above L2 support teams, taking ownership of the most complex incidents while keeping escalations to L4 product engineering limited to genuine code and firmware issues - protecting both fleet uptime and engineering velocity.\nThis is a greenfield opportunity. In the near term, the role combines a hands-on L3 technical function with NOC leadership. As the NOC scales, the role is designed to grow into a Principal SRE or NOC Manager track.\nKey Responsibilities\n1. Fleet Health & Observability\nArchitect the monitoring stack the NOC runs on - scrape architecture, alert rules, dashboards, and SLOs - rather than only consuming it.\nOwn end-to-end visibility of the connected fleet across data center, edge Kubernetes, Linux, and network layers.\nContinuously tune alerting to reduce noise and catch degradation early.\n2. Data Center & Infrastructure Operations\nOversee the health and availability of data center and colocation infrastructure - compute, storage, network, power, and cooling dependencies - supporting the fleet.\nCoordinate with data center operators, colocation providers, and remote-hands teams for physical interventions, maintenance windows, and capacity changes.\nManage hardware fault handling, RMA workflows, and site-level incident response across distributed data center and edge sites.\nCoordinate with telecommunications providers, colocation partners, cloud vendors, and infrastructure service providers to resolve service-impacting issues and maintain operational continuity.\n3. Incident Management & Response\nServe as incident commander on the hardest escalations, including Sev1/P1 incidents, and drive them to resolution within SLA.\nPerform deep diagnosis and root-cause analysis on the running system using logs, metrics, and telemetry.\nDiagnose complex issues across:Network connectivity, routing, NAT/CGNAT, and tunnels\nDegraded or intermittent links to field-deployed hardware\nProduction Kubernetes and Linux platform dependencies at the edge\n\nAssume end-to-end ownership of major incidents, service disruptions, and customer escalations until resolution and formal closure.\nAct as the highest operational escalation point within the NOC for complex technical and service- impacting incidents.\nProvide timely updates to internal stakeholders, leadership teams, and customers during major incidents and service outages.\n4. Standards, Runbooks & Operator Certification\nCodify diagnostic procedures, escalation paths, and operational standards that make the NOC repeatable and scalable.\nOwn the operator-certification layer that qualifies operators to run and support the fleet.\nDevelop and continuously improve runbooks and operational procedures inherited by L1/L2 teams.\n5. Escalation & Coordination\nMaintain escalation hygiene: reserve L4 product engineering for genuinely complex issues requiring code or firmware changes.\nClearly define problem scope, business impact, and affected systems when escalating, with supporting logs and evidence.\nFacilitate technical communication across engineering and operations teams during major incidents, providing timely stakeholder updates.\n6. Continuous Service Improvement\nLead post-incident reviews and drive corrective actions to closure.\nIdentify recurring incidents and contribute preventive improvements and monitoring optimization.\n7. Client & Stakeholder Engagement\nAct as a primary technical point of contact for customers, partners, vendors, and internal stakeholders on operational and service-related matters.\nParticipate in customer meetings, operational reviews, service reviews, and technical discussions as a subject matter expert.\nProvide clear, professional, and executive-level communication during major incidents, service disruptions, and operational escalations.\nBuild and maintain strong working relationships with customer technical teams while driving accountability and service excellence.\n8. Leadership & Team Development\nProvide technical leadership, mentoring, and guidance to L1 and L2 engineers.\nDrive knowledge sharing, operational maturity, and continuous improvement initiatives across the NOC function.\nSupport the development and maintenance of operator certification programs and competency frameworks.\nParticipate in recruitment, onboarding, training, and capability development activities as the NOC organization scales.\nRequired Skills & Qualifications\n8+ years in SRE, production engineering, or senior NOC roles with strong platform depth (not generalist IT-NOC).\nProduction Kubernetes and Linux experience, ideally in edge or distributed environments rather than pure cloud.\nOwnership-level experience with Prometheus and Grafana - designing scrape architectures and alert rules, not just reading dashboards.\nHands-on experience with data center operations - running production infrastructure across data center, colocation, or distributed edge sites.\nStrong practical networking: TCP/IP, NAT/CGNAT, tunnels, and degraded-link diagnosis.\nDemonstrated on-call leadership and Sev1 incident command in production environments.\nProven ability to codify standards, runbooks, and certification programs for operations teams.\nStrong analytical, troubleshooting, and documentation skills, with excellent communication across engineering and business stakeholders.\nStrong ownership mindset with the ability to independently drive incidents, projects, and operational improvements to completion.\nAbility to remain calm, structured, and decisive during high-severity incidents and customer escalations.\nExcellent stakeholder management and communication skills, including the ability to communicate complex technical concepts to both technical and non-technical audiences.\nExperience interacting directly with enterprise customers, vendors, and senior stakeholders in operational environments.\nTools & Technologies\nObservability & Telemetry: Prometheus, Grafana, and related monitoring/alerting platforms\nPlatform: Kubernetes, Linux (edge/distributed deployments)\nAutomation: Infrastructure-as-Code tooling (advantage)\nIncident & Collaboration: Incident management, ticketing, and on-call platforms\nPreferred Qualifications\nGreenfield NOC build experience - standing up a NOC, runbooks, and on-call from scratch (strongest positive signal).\nPrior NOC/SRE experience supporting a hardware or field-deployed product.\nExposure to OT/BMS environments and comfort bridging IT and industrial systems.\nRelevant certifications (Kubernetes, Linux, networking, or cloud) are an advantage.\nHighly desired: Proven experience building or scaling a Network Operations Center (NOC) from the ground up, including monitoring strategy, runbooks, escalation models, operational processes, and team development.\nWork Environment\nOperates within a 24×7 Network Operations Center supporting a live fleet of field-deployed systems and distributed data center infrastructure.\nMay require participation in rotational shifts, weekend coverage, planned maintenance activities, and on-call support arrangements.\nServes as a key escalation point for critical incidents and major customer-impacting events.\nActs as a primary technical point of contact for customers, partners, and internal stakeholders during operational reviews and service incidents.\nExpected to perform effectively in high-pressure operational environments while maintaining clear communication, leadership, and decision-making capabilities.\nProvides technical leadership, mentoring, and operational guidance to L1 and L2 support teams.","description_format":"text","description_chars":8268,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-18T03:53:58Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.486,"p_room":0.28,"age_days":69,"expected_fill_days":26,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/phykon-noc-sre-lead-noc-operations","json_url":"https://alion.io/job/phykon-noc-sre-lead-noc-operations.json","meta":{"generated_at":"2026-10-20T07:27:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7926,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4442722},"rest":"https://alion.io/mcp/rest/get_company?id=4442722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphykon-noc-sre-lead-noc-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphykon-noc-sre-lead-noc-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphykon-noc-sre-lead-noc-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/phykon-noc-sre-lead-noc-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphykon-noc-sre-lead-noc-operations"}]}