{"id":2446977,"url":"https://alion.io/job/pib-group-breakdown-claims-handler","title":"Breakdown Claims Handler","company":{"id":2617930,"name":"PIB Group","domain":"pibgroup.co.uk","url":"https://alion.io/company/pibgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Harrogate, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":99000,"period":"year","method":"role_country_seniority_unknown","sample_n":505},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T13:51:05Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T01:22:32Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Jigsaw Insurance part of PIB Group\nJigsaw Insurance who specialises in both Motor and Pet insurance are growing and looking for a Breakdown Claims Handler to join their team. The role sits within the motor insurance division where insurance is offered for private cars, as well as cover for classic and vintage private and commercial vehicles.\nThe role involves answering inbound calls from customers wishing to make a claim on their policy whilst dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents.\nThe shift pattern for this role is outlined below:\nWednesday to Sunday, 1:00 pm-9:00 pm, with a 30-minute unpaid break each day, totalling 37.5 paid hours per week.\nThe role is a remote position and attracts a starting salary of £25,500.\nWhat you’ll be doing:\nBeing the first port of contact for customers who have broken down or those who are looking to make/discuss a claim.\nOffer verbal support and advice to customers regarding their breakdown or motor incident\nLiaise with our nationwide network of recovery agents, and colleagues from other departments within the business.\nAdhere to great levels of customer service to ensure the customers safety and well-being are met at the end of each call.\nWhat we’re looking for:\nEnthusiastic individuals who are passionate about helping customers.\nAn effective communicator, who is empathetic, reassuring and understanding when speaking to customers on the telephone.\nAn organised individual, who can work efficiently whilst maintaining attention to detail.\nCustomer-focused mindset with a professional, empathetic and resilient approach.\nWhat you’ll get:\nCompetitive salary and benefits package\nFlexible working and holiday options\nPension, enhanced parental leave, and life insurance\nVolunteering and charity support days\nWhy PIB Group?\nPIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.\nWe encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.\nWe also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!\nInclusion & Accessibility\nWe are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.\nIf you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to ","description_format":"text","description_chars":2874,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Parental leave","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-13T13:51:05Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-15T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:4","stale_co","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/pib-group-breakdown-claims-handler","json_url":"https://alion.io/job/pib-group-breakdown-claims-handler.json","meta":{"generated_at":"2026-10-16T01:08:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1765,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617930},"rest":"https://alion.io/mcp/rest/get_company?id=2617930"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpib-group-breakdown-claims-handler"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpib-group-breakdown-claims-handler"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpib-group-breakdown-claims-handler"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pib-group-breakdown-claims-handler\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpib-group-breakdown-claims-handler"}]}