{"id":2755629,"url":"https://alion.io/job/pib-group-it-service-delivery-manager","title":"IT Service Delivery Manager","company":{"id":2617930,"name":"PIB Group","domain":"pibgroup.co.uk","url":"https://alion.io/company/pibgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Retford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":159000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":76},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-27T03:33:33Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"PIB Group\nThe Role - IT Service Delivery Manager (12-Month Fixed Term Contract)\nAt PIB Group, we’re looking for an IT Service Delivery Manager to bring together our businesses, technical teams and external suppliers to deliver reliable, effective IT services. You’ll drive service performance, lead improvements and ensure our colleagues have the support they need to succeed.\nWhat you’ll be doing:\nManaging the operational relationship with the Group’s third-party IT Service Desk and other external service delivery suppliers, acting as a service-management contact for performance, governance and operational escalation.\nOversee day-to-day service delivery, approvals and major incidents, coordinating technical teams, stakeholder communications and priorities based on business impact, risk and capacity.\nBuild strong business relationships, understand requirements and maintain IT governance, clear service ownership and support arrangements, including monthly account audits across applications.\nLead problem management and continuous improvement, ensure new or changed services are operationally ready, and translate requirements into ServiceNow user stories.\nWhat we’re looking for:\nExperience within a Service Delivery/IT Service Desk Management role is essential. \nSomeone who is service focused with excellent communication and stakeholder management skills, good attention to detail, well organised and the ability to think laterally.\nRobust knowledge and understanding of Microsoft and iOS systems and technology is a must, while experience/knowledge of ServiceNow is highly desirable.\nDegree level and/or ITIL Foundation qualification, or equivalent demonstrable experience.\nWhat You Will Get:\nA competitive salary depending on experience, and attractive benefits. \nA collaborative and supportive working environment, where you can develop & refine your industry knowledge and skills\nHybrid working pattern out of our Retford, Leicester or Derby office.\nWhy PIB Group?\nPIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.\nWe encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.\nWe also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!\nInclusion & Accessibility\nWe are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.\nIf you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to \n#LP","description_format":"text","description_chars":2942,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-17T01:45:25Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-27T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.576,"p_room":0.9,"age_days":11,"expected_fill_days":19,"reasons":["conf:2","stale_co","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/pib-group-it-service-delivery-manager","json_url":"https://alion.io/job/pib-group-it-service-delivery-manager.json","meta":{"generated_at":"2026-10-27T07:26:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8051,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617930},"rest":"https://alion.io/mcp/rest/get_company?id=2617930"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpib-group-it-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpib-group-it-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpib-group-it-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pib-group-it-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpib-group-it-service-delivery-manager"}]}