{"id":2116824,"url":"https://alion.io/job/pibgroup-customer-experience-executive","title":"Customer Experience Executive","company":{"id":2617930,"name":"PIB Group","domain":"pibgroup.co.uk","url":"https://alion.io/company/pibgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gloucester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22932,"max":27232,"currency":"GBP","period":"year","gross":null,"usd_annual":35990},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-30T00:00:00Z","employer_posted_date":"2026-06-30","last_verified_at":"2026-10-13T13:51:05Z","board_verified":true,"closed_at":null,"days_open":105,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":105},"description":"The Role - Customer Experience Executive\nPIB Group are looking for a Customer Experience Executive within their U&D division to be the first port of call for their customers where you will be handling inquiries, complaints, and support requests primarily via phone and live chat.\nYou will be responsible for providing product information, resolving issues, processing transactions, and building trust with customers through the excellent service you deliver.\nThis role offers a starting salary of £22,932, with the opportunity to earn up to £27,232 per year. This is through a clear three-tier career pathway, plus annual salary/bonus reviews in line with your own and the company’s performance.\nWhat you’ll be doing:\nHandle queries through inbound and outbound contact end-to-end, ensuring accurate advice, compliant outcomes, and timely resolutions for our customers.\n\nProvide excellent customer service with empathy and understanding at the core.\n\nWork effectively as part of a diverse team to deliver our SLAs to our partners and customers.\n\nExecute critical processes accurately (e.g., policy changes, renewals, cancellations, refunds, complaints triage).\n\nWhat we’re looking for:\nConfident in speaking to people and building rapport.\n\nNatural problem solver.\n\nAbility to learn new systems and processes.\n\nActive listener.\n\nWhat You Will Get:\nCompetitive package and benefits.\n\nSupportive and friendly team.\n\nWhy PIB Group?\nPIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.\nWe encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.\nWe also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!\nInclusion & Accessibility\nWe are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.\nIf you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to \n#LP","description_format":"text","description_chars":2388,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T23:29:26Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-13T06:20:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.185,"p_room":0.28,"age_days":105,"expected_fill_days":20,"reasons":["conf:10","win:tail","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":35990,"is_top_pay":false},"html_url":"https://alion.io/job/pibgroup-customer-experience-executive","json_url":"https://alion.io/job/pibgroup-customer-experience-executive.json","meta":{"generated_at":"2026-10-13T13:55:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21477,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617930},"rest":"https://alion.io/mcp/rest/get_company?id=2617930"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpibgroup-customer-experience-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpibgroup-customer-experience-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpibgroup-customer-experience-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pibgroup-customer-experience-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpibgroup-customer-experience-executive"}]}