{"id":2116736,"url":"https://alion.io/job/pibgroup-customer-service-representative","title":"Customer Service Representative","company":{"id":2617930,"name":"PIB Group","domain":"pibgroup.co.uk","url":"https://alion.io/company/pibgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chester, United Kingdom","Lincoln, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T18:54:03Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Are you passionate about delivering outstanding customer service and looking for a role where your work genuinely makes a difference?\nJoin the UK’s largest tenant referencing and specialist lettings insurance company. With over 30 years’ experience, we’re the trusted experts for the lettings industry. We provide fast, accurate and reliable tenant references to landlords and letting agents, helping them find the very best tenants for their properties.\nIn the last three years alone, we’ve referenced more than a million tenants!\nThis is an excellent opportunity to be part of a successful, supportive and forward-thinking Customer Service team.\nWhat will I be doing?\nIn this role, you’ll be a key part of a tenant’s move into their new home.\nYou will:\nBuild friendly, professional relationships with customers during a key moment in their lives\nHandle inbound calls and emails, answering queries and guiding customers through the referencing process\nProvide clear, accurate information to help customers feel confident and supported\nWork closely with colleagues across the business to ensure a smooth journey for tenants, landlords and letting agents\nTake ownership of each interaction, aiming to deliver a consistently excellent experience\nEvery day is different - but your focus will always be on making things easier and better for our customers!\nWhat skills and experience do I need?\nWe’re looking for someone who:\nHas previous customer service experience (contact centre, retail, hospitality or similar)\nLoves helping people and takes pride in getting things right\nBrings a positive, “can-do” attitude and enjoys working in a fast-paced environment\nHas strong attention to detail and is comfortable working with processes and systems\nCommunicates clearly, confidently and professionally - both over the phone and in writing\nIf you’re hard-working, motivated and enjoy solving problems for customers, you’ll thrive here.\nOur values - what it’s like to work with us\nOur culture is built around our five core values which are at the heart of everything we do …\nEmpowerment for growth\nWe trust you to make decisions, learn, develop and progress in your role\nInnovation pioneers\nWe welcome ideas to improve our service, processes and customer experience\nCustomer centricity\nYou’ll put customers at the heart of every interaction and outcome\nUnited as one team\nYou’ll be part of a friendly, supportive and inclusive team that wins together\nAccountable actions\nYou’ll take ownership, keep your promises and always aim to do the right thing\nWhy join us?\nBe part of a well-established market leader with over 30 years’ success\nPlay a meaningful role in helping people move into their homes\nWork in a collaborative, supportive team that invests in your growth\nIf you’re excited by the idea of combining great customer service with real impact, we’d love to hear from you.","description_format":"text","description_chars":2869,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T23:29:26Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.835,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:1","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/pibgroup-customer-service-representative","json_url":"https://alion.io/job/pibgroup-customer-service-representative.json","meta":{"generated_at":"2026-10-12T22:10:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36296,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617930},"rest":"https://alion.io/mcp/rest/get_company?id=2617930"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpibgroup-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpibgroup-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpibgroup-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pibgroup-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpibgroup-customer-service-representative"}]}