{"id":1954726,"url":"https://alion.io/job/pick-n-pay-assistant-manager-online","title":"Assistant Manager Online","company":{"id":1867558,"name":"Pick n Pay","domain":"pnp.co.za","url":"https://alion.io/company/pnp-co-za","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T11:49:49Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T02:46:01Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nAt Omnichannel, we are revolutionizing the way customers shop by seamlessly integrating online and in-store experiences. We are committed to delivering exceptional service and convenience, whether it is your favorite beverage or everyday essentials. Join us as we lead the charge in on-demand delivery and continue to set new standards in retail innovation at Pick n Pay.As an On-Demand Online Manager, you will be responsible for overseeing the entire operational structure of the online business within your designated region (ASAP & Website) for both Corporate and Franchise Stores. This includes managing logistics, store operations, product management, customer service and people management. Your effective management will ensure operational excellence and a productive, supportive environment for your team.\nMinimum Requirements\nNational Diploma or Degree in Business Management, Operations, Supply Chain, or related field\nA minimum of 5 years' experience in Operations Management, preferably within the retail or on-demand industry\nPrevious experience within the retail environment advantageous\nPrevious line management experience is advantageous\nDrivers' License is essential\nCompetencies\nStrong leadership and team-building skills\nStrong organisational and prioritisation skills\nProficient in MS Excel and PowerPoint; Working knowledge of Microsoft Office Tools\nStrong analytical skills to assess performance metrics and implement improvements\nKey Responsibilities\nPeople Management:\nLead and manage staff in assigned stores, including but not limited to the pickers and online supervisors, ensuring clear communication and reporting structures\nOversee workforce scheduling, productivity and absenteeism to maintain optimal staffing levels\nManage employee relations matters, fostering a positive work environment and proactively addressing concerns\nMonitor and manage people cost, including leave liability and overtime, ensuring adherence to budget\nCoaching & Mentoring:\nDevelop and implement training and facilitation programs to enhance team skills and knowledge\nMentor team members to promote career growth and adherence to operational effectiveness\nOperations:\nMonitor and improve operational performance across all stores ensuring adherence to key performance indicators (KPI’s)\nCoordinate daily operations and implement best practice to optimise productivity and efficiency\nEnsure compliance with all operational policies and procedures, maintaining high delivery standards\nManage the launch plan for new stores, ensuring that all launch requirements are met for successful openings\nRegularly visit stores to identify and correct problems as well as behavioural concerns that impact operations\nExecute and analyse reports to share insights with the wider business, driving improvements in operational quality within the region.\nProvide support to the OPS HOD across all required administrative and coordinative functions and duties in line with SOP’s, policies, and procedures\nAssist with daily task management of stores\nRun daily meetings and stand-up check ins with teams to ensure alignment and address any immediate issues\nRecruitment and hiring:\nLead the hiring process for new team members (conducting assessments and interviews)\nManage all administrative tasks associated with onboarding new starters, ensuring a smooth transition for new hires\nReporting and communication:\nPrepare and present regular reports on operational performance, workforce metrics and areas for improvement\nFacilitate effective communication within the team and across departments to ensure alignment with organisational goals.\nClosing Date: 20 October 2026\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nDiscover who we 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