{"id":3141587,"url":"https://alion.io/job/pick-n-pay-customer-service-manager","title":"Customer Service Manager","company":{"id":1867558,"name":"Pick n Pay","domain":"pnp.co.za","url":"https://alion.io/company/pnp-co-za","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":73,"open_postings":30,"ghost_share":0.533,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":87},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-23T08:41:47Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T01:58:30Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nTo manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met.Minimum requirements\nMatric (Grade 12)\nValid driver’s license\n2-3 years’ frontline, face-to-face customer service experience\nWillingness to transfer between stores within the region as required\nCompetencies\nStrong organisational and coordination skills\nHigh attention to detail and accuracy\nExcellent communication, collaboration, and people management abilities\nA proactive, solutions-driven mindset with a passion for customer satisfaction\nAdaptability in a fast-paced retail environment and confidence handling multiple priorities\nProficiency in MS Office (Excel, PowerPoint, Outlook)\nKey responsibilities\nChampion Customer Experience\nLead by example to deliver outstanding customer service daily.\nResolve customer queries and complaints with care and efficiency.\nCollate and analyse feedback from customers and colleagues to enhance service delivery.\nMaintain Store Excellence\nEnsure flawless execution of Store Operating Procedures (SOPs).\nFacilitate regular audits address any areas of non-compliance.\nMaintain exceptional store standards of cleanliness, safety, and presentation.\nCommunicate and Connect\nFacilitate clear and consistent communication within the team and with customers.\nShare success stories and key updates with internal and external platforms - including the local newsletter!\nDevelop and Empower People\nCoordinate and deliver customer service training that drives confidence and performance aligned with SOPs.\nCollaborate with management to ensure development goals are achieved.\nAdministration & Projects\nManage administrative tasks accurately and timeously.\nSupport and lead ad-hoc projects, including the development of project plans and timelines.\nLead with Purpose\nDrive local social responsibility initiatives that make a difference in your community.\nManage administrative tasks and projects efficiently and accurately.\nTake ownership of your own performance and development through proactive leadership and accountability.\nClosing date: Friday 30th October 2026\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nDiscover who we are","description_format":"text","description_chars":2350,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-23T08:41:47Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.56,"p_room":0.945,"age_days":3,"expected_fill_days":10,"reasons":["conf:1","stale_co","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/pick-n-pay-customer-service-manager","json_url":"https://alion.io/job/pick-n-pay-customer-service-manager.json","meta":{"generated_at":"2026-10-28T05:20:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7025,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1867558},"rest":"https://alion.io/mcp/rest/get_company?id=1867558"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpick-n-pay-customer-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpick-n-pay-customer-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpick-n-pay-customer-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pick-n-pay-customer-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpick-n-pay-customer-service-manager"}]}