{"id":3750121,"url":"https://alion.io/job/pico-service-delivery-manager","title":"Service Delivery Manager","company":{"id":685118,"name":"Pico","domain":"picoquantitativetrading.com","url":"https://alion.io/company/picoquantitativetrading","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":43,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":99,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T11:47:16Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T21:13:28Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.\nPurpose of the role:\nPico is looking to expand our Global Service Delivery organization to support our growth in clients and market share. The department sits alongside Sales and Sales Engineering and is focused on successful management and delivery of client projects working collaborative internally and externally. The role of the Service Delivery Manager is accountable for leading delivery across a global book of work (BOW), delivering complex client projects successfully and with the highest level of service, and converting delivery to revenue swiftly. This role is expected to contribute to the Service Delivery strategy, including how delivery supports the company growth strategy through forward-thinking leadership, scalable operating models, and continuous improvement. Project and programme leadership is a core responsibility, working closely with external and internal stakeholders to assess and document requirements, construct project plans, coordinate delivery, and communicate status across multiple initiatives.\nResponsibilities and duties(include but not limited to)\nOwn and evolve the Service Delivery strategy, ensuring delivery execution supports the company growth strategy, scalable operations, and improved client outcomes\nLead delivery transformation initiatives, including automation and tooling (e.g., portals and automated workflows) to improve efficiency, transparency, and scale\nDrive process maturity improvements by defining and embedding standards, governance, and repeatable workflows to increase delivery predictability\nOwn key delivery and financial outcomes across the global BOW, including forecast accuracy, delivery predictability, and time to revenue, partnering with Sales, Product, and Finance to support revenue realization and margin protection\nProvide senior people leadership and own delivery culture and standards, including setting delivery discipline, defining escalation norms, and establishing an accountability model across internal and external stakeholders\nLead and act as subject matter expert on assigned projects\nBuild strong and independent relationships with assigned client(s) to onboard key details and data on the client environment, dependencies, plans and goals to embed KYC as part of the account team\nLiaise with clients and technical teams across the business to define project deliverables and deliver complex solutions for global clients. This includes requirements-gathering sessions with clients and/or Pico internal teams and documenting assumptions, decisions, risks, and actions. \nLead internal team(s) to prioritize approved project work based on analysis of strategic importance, tasks outstanding, obstacles or barriers, budgets, resources and deadlines.\nCreate and maintain regular proactive communications (verbal and/or written) to ensure effective delivery, project risk mitigation and traceability with client’s key stakeholders and resources (including but not limited to):Create, maintain and share project plans\nDrive calls and written communications with clients and act as key touchpoint for ongoing activity\nLead project planning calls and written commination with Engineering teams (Network, Systems, Data Center and Implementation)\n\nNavigate the organization effectively to deliver each component of complex projects while holding internal resources accountable for their deliverables and managing clients for their inputs\nMake necessary decisions to prioritize elements of projects based on critical paths, tasks outstanding, key dependencies, and/or obstacles or barriers to successful delivery and recognition of revenues\nEvaluate all key project deliverables, as well as final product, to ensure traceability of requirements and customer acceptance\nEffectively translate requirements into plans, presentations, or specification documents for review with clients and management and for use by Sales\nComplete the “permit to operate” process to hand over large client initiatives to Service Operations\nCollaborate with client on overall book of work to drive visibility and prioritization to support client in achieving business goals.\nOccasional weekend work needed to support internal and external migration work\n\nEducation, skills and background(incl. Education and Experience Requirements)\nHighly driven, results oriented, “no detail too small” individual with a commitment to excellence and self-learning\nIdeally 10+ years’ relevant experience including PMP, Prince2 or PSM certification\nStrong organizational and time management skills with the ability to work autonomously and as a team player\nAbility to manage multiple streams of work, with potential for changes in priorities, while maintaining high quality standards\nFinancial market awareness including areas such as market participants, trading, market data and regulatory themes\nStrong commercial acumen, with experience partnering with Sales, Product, and Finance to drive revenue realization and margin protection\nExpertise in establishing delivery operating models, standards, and metrics to support predictable, scalable execution\nAdvanced stakeholder management and escalation leadership across complex, multi-party environments\nHighly developed decision-making skills, balancing client outcomes, delivery risk, commercial objectives, and operational capacity\nExperience driving transformation initiatives, including process maturity improvement, tooling adoption, and operational efficiency\nTechnology-minded with foundational understanding of Hosting/Network/Systems/Cloud/ Software/IT Operations and their interoperation\nExcellent written and verbal communication skills and ability to engage with senior management and sensitive clients\nStrong proficiency in MS PowerPoint, Excel, Word and MS Project\nAMRS hours Shift\n5 days per week - Tuesday - Saturday \nWeekday hours (Mon-Fri) - 19:30pm - 04:00am\nWeekend hours - 19:30pm - 04:00am\n\nWorking Arrangements \nThis is a Hybrid position with weekly time in the office with the flexibility of working from home. Though travel may be requiredfrom time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographiesincluding but not limited to EMEA, USA and APAC). \nIMPORTANT DATA PRIVACY INFORMATION: \nThis position is available with PICO TECHNOLOGY INDIA PRIVATE LIMITED . The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED\nFor further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.\nBe a part of Pico Family\nPico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. 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