{"id":2171348,"url":"https://alion.io/job/picus-customer-success-architect","title":"Customer Success Architect","company":{"id":7245,"name":"Picus","domain":"picussecurity.com","url":"https://alion.io/company/picus","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":100000,"max_usd":192000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T12:03:44Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T21:17:26Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About The Role\nIf you’re a results-driven person with an entrepreneurial mindset who takes the initiative and thrives in a dynamic environment, then this is a great opportunity to play a pivotal role in a fast-growing cybersecurity company. We are looking for a smart and driven leader to have a direct impact on the future of our business by helping to influence global adoption of our award-winning Picus Security Validation Platform.\nPicus Security is looking for a seasoned, hardworking, and overachieving Customer Success Architect (CSA) with proven experience and a passion for executing value-driven security solutions. You will be responsible for onboarding new customers, expanding our platform capabilities, and retaining our Enterprise customer base. The CSA will create customer value and contribute to the overall sales team and business success. This position requires that the candidate be an industry subject matter expert with business acumen.\nThe role will align with the Regional Sales VP, Technical Director, Product Management, as well as supporting roles in Channel, Marketing, and Customer Success. The CSA will work within our Customer Value Office and collaborate within the Sales organization to define solutions for Enterprise Customers while aligning with Partners to accelerate revenue and strategic growth initiatives. The position requires a seasoned Customer Success profile with a proven track record of revenue growth and team collaboration.\nWhat You'll Do\nRefine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews,\nPartner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities,\nLead customer advocacy initiatives including case studies, reference calls, and participation in customer advisory boards,\nRepresent Picus customer success stories and best practices at events, panels, and webinars,\nCollaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations,\nProvide customer-driven feedback on product enhancements and feature requests,\nWilling to travel within the US for on-site customer meetings, training sessions, and key industry events.\nWhat You Have\nBS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems,\nAt least five years of experience working within a Sales Engineering or Customer Success role,\nDemonstrated success building executive relationships and driving strategic account planning,\nBroad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation,\nUnderstand the architecture/design of solutions built on-prem and cloud,\nExperience managing complex customer lifecycles from onboarding through renewal and expansion,\nDemonstrated ability to be consultative, proactive, and outcome-focused.","description_format":"text","description_chars":3021,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Penetration Testing","Security Operations","Vulnerability Management"],"lifecycle":[{"event":"open","at":"2026-10-09T12:14:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":50,"reasons":["conf:4","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/picus-customer-success-architect","json_url":"https://alion.io/job/picus-customer-success-architect.json","meta":{"generated_at":"2026-10-15T23:34:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35717,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7245},"rest":"https://alion.io/mcp/rest/get_company?id=7245"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpicus-customer-success-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpicus-customer-success-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpicus-customer-success-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/picus-customer-success-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpicus-customer-success-architect"}]}