{"id":3345114,"url":"https://alion.io/job/pidas-it-support-champion-2","title":"IT Support Champion","company":{"id":181228,"name":"PIDAS","domain":"pidas.com","url":"https://alion.io/company/pidas","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ittigen, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-10-27T09:31:53Z","employer_posted_date":null,"last_verified_at":"2026-10-27T09:31:53Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"About\n Deine Aufgaben\n Entgegennahme, Analyse und Lösung von IT-Störungen, Fragen und Änderungswünschen (telefonisch & schriftlich)\n Remote-Support auf Deutsch und Englisch, weitere Sprachen von Vorteil\n Klassifizierung und Weiterleitung von Tickets an den 2nd Level Support\n Schnittstelle zwischen Enduser und Technik - du übersetzt Bedürfnisse verständlich und lösungsorientiert\n Verantwortung für eine hohe User Happiness und ein durchgängig positives Serviceerlebnis\n Das bringst du ein\n Abgeschlossene Ausbildung in Informatik oder gleichwertige Berufserfahrung\n Gute Kenntnisse der gängigen Microsoft Client-Betriebssysteme und MS Office\n Sicherer Umgang mit IT-Systemen und Freude an Technik \n Empathie, Geduld und Kommunikationsstärke im direkten Kontakt mit Userinnen\n Erfahrung im Finanz- & Versicherungswesen\n Teamplayer, der Service Exzellenz lebt und weiterentwickeln möchte\n Dein Profil\n Firmeninterne Champions Academy\n Offene Unternehmenskultur mit Raum für Ideen & Mitgestaltung\n Moderne Infrastruktur & Homeoffice\n Gute Erreichbarkeit mit dem ÖV\n Regelmäßige Team-Events & Austauschformate\n Interne Entwicklungs-möglichkeiten\n Dein Impact \n Du bist mehr als ein IT-Supporter - du bist ein Support Champion.\nMit deinem Beitrag machst du Technik menschlich, verbindest Bots & Brains und baust mit uns am smarten Service Desk der Zukunft.\n Deine Ansprechpartnerin \nTimo Plattner\nChief People Officer\n\n E-Mail schreiben \n linkedin \n xing \n\n Deine Ansprechpartnerin \nTimo Plattner\nChief People Officer\n\n E-Mail schreiben \n linkedin \n xing","description_format":"text","description_chars":1551,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-27T16:54:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["seen:2","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/pidas-it-support-champion-2","json_url":"https://alion.io/job/pidas-it-support-champion-2.json","meta":{"generated_at":"2026-10-30T21:10:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11458,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181228},"rest":"https://alion.io/mcp/rest/get_company?id=181228"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpidas-it-support-champion-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpidas-it-support-champion-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpidas-it-support-champion-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pidas-it-support-champion-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpidas-it-support-champion-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3345114}},{"tool":"search_jobs","arguments":{"company":"pidas.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3345114},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}