{"id":250396,"url":"https://alion.io/job/pigment-customer-success-operations-manager","title":"Senior Customer Success Operations Manager","company":{"id":1039,"name":"Pigment","domain":"pigment.com","url":"https://alion.io/company/pigment","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":79,"open_postings":119,"ghost_share":0.261,"stale_share":0,"repost_share":0.008,"time_to_fill_p50_days":123,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France","New York, United States"],"countries":["FR","US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":137},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-04T21:29:40Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-31T05:44:20Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":56},"description":"About the Role\nWe're looking for a Customer Success Operations Manager to own the strategy, planning, and operational backbone of our CS organization. This role focuses on how CS plans, runs, and aligns, building the rhythms, workflows, and cross-functional connections that let the team scale efficiently while delivering a great customer experience.\nThis is a hybrid role based either in our Paris office or NY office.\nWhat You'll Do\nStrategy & Planning\nPartner with CS leadership to set direction and keep the org running on a predictable cadence.\nPartner with CS leadership on planning, territory design, and segmentation strategy\n\nCollaborate with the Data & Analytics team on annual target setting and capacity modeling\n\nLead annual and quarterly planning for CS priorities and operational initiatives\n\nBuild and run operating rhythms, including QBRs, forecast and business reviews, and planning cycles\n\nOperational Excellence\nShape how the team engages with customers across the full lifecycle.\nOwn and manage CS Platform as a core part of the CS tech stack\n\nDesign and refine the CS workflow across the customer journey\n\nBuild scalable playbooks and engagement models (onboarding, adoption, renewals, expansion, risk management)\n\nDesign incentive compensation that optimizes customer outcomes\n\nCross-Functional Alignment\nDrive collaboration between CS, Professional Services, Sales, Product, and Marketing to operationalize clear roles and responsibilities that enable seamless handoffs, actionable voice-of-customer insights, and value-driven expansion motions\n\nAI, Workflows and Automations\nDrive adoption of AI and automation across the CS team to streamline workflows and scale CSM capacity\n\nWho You Are\n5-8 years of Operations experience in Customer Success, Revenue Operations, or Business Operations in a SaaS or high-growth tech environment\n\nProven experience designing and implementing CS systems, workflows, and success metrics, and AI-driven automations in a mature ($100M+ ARR) revenue organization\n\nDeep understanding of customer lifecycle management and CS platforms (e.g., Gainsight, Totango, Vitally)\n\nStrong analytical and strategic thinking skills; comfortable translating data into insights and action\n\nExperience designing team and individual targets and incentive compensation plans\n\nExceptional communication and stakeholder management abilities\n\nComfortable in fast-paced, scaling environments with evolving priorities\n\nFamiliarity with customer segmentation, NRR models, and renewal/expansion forecasting\n\nNice to Have:\nKnowledge of SQL, BI tools, or scripting for operational analytics\n\nPigment experience is a major bonus\n\nEPM industry experience\n\nWhat We Offer\nCompetitive compensation package (Highly competitive base salary, equity package, and comprehensive benefits).\n\nWe encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies.\n\nHigh-end equipment to do your work in the best conditions.\n\nHow We Work\nThrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.\nNever Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.\nGo for it: We are biased toward action. Every action leads to learning, and these learnings get us one step closer to our mission.\nBe real, be humble: We are generous with our feedback, open to changing our views, and approach conversations with empathy, knowing everyone is trying to do the best for Pigment.\nChampion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our customers heroes in their organizations.","description_format":"text","description_chars":3820,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Revenue & SaaS Metrics Analytics"],"lifecycle":[{"event":"open","at":"2026-09-05T11:01:36Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.9,"p_room":0.72,"age_days":56,"expected_fill_days":123,"reasons":["conf:0","velocity","win:mid","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/pigment-customer-success-operations-manager","json_url":"https://alion.io/job/pigment-customer-success-operations-manager.json","meta":{"generated_at":"2026-10-31T08:56:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13458,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1039},"rest":"https://alion.io/mcp/rest/get_company?id=1039"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpigment-customer-success-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpigment-customer-success-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpigment-customer-success-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pigment-customer-success-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpigment-customer-success-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":250396}},{"tool":"search_jobs","arguments":{"company":"pigment.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":250396},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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