Engineering Manager

As Pigment continues to grow internationally, we are opening a Tech Hub in North America.

We are looking for an Engineering Manager based in our Toronto office who will play a key role in developing our AMER engineering hub, working across distributed teams in Europe (France and UK).

This role is both people-focused and hands-on, with up to 50% of time spent on software engineering, depending on team needs and maturity.

Our vision for the AMER Tech Hub

With a growing customer base in AMER, building our engineering presence is a strategic priority. Our vision is ONE team. Engineers across France, UK, Canada (and more locations in the future) belong to interconnected hubs that share the same project opportunities, individual growth paths, and leadership. In addition, we create a local management structure to conciliate market knowledge, closeness to individual people needs, and cultural championship across regions.

Your Mission

• Develop our product alongside talented engineers locally and overseas, in the same distributed team
• Take ownership of the reporting lines within a community, managing engineers located across Europe and North America
• Ensure strong collaboration and alignment for teams across France, UK and Canada/US
• Act as a culture carrier for Pigment in the AMER region and particularly the Toronto office, fostering our values, ways of working, and engineering standards
• Support the growth, performance, and engagement of engineers bringing local context to the international setup

On the Software Engineering Side

More than expertise in a specific language or framework, we are looking for strong software engineering fundamentals:

• Ability to translate functional requirements into simple, scalable, and elegant designs
• Deliver high-quality, production-ready code
• Understand product and customer needs deeply, and contribute ideas that maximize user value

You will remain close to the code to support technical credibility and team ramp-up.

All engineers follow the philosophy of “you build it, you run it”. Teams are in charge of developing functionality according to our production standards, of maintaining operational conditions (e.g. alerting, observability), and of providing incident response upon technical support escalation.

On the People Management Side

At Pigment, Engineering Managers do not own a specific technical domain, this responsibility lies with Team Leads. This ensures independence between technical decisions and people management.

Engineering Managers are distributed inside a group of teams that we call Community, and report alongside Tech Leads to the Engineering Manager Lead of that Community. Tech Leads and Engineering Managers work hand-in-hand to align team delivery and people management.

As an Engineering Manager, you will:

• Hire, coach and manage both Europe and North America-based software engineers (primarily in Toronto, and potentially remote in Canada or in the US in the future)
• Define clear expectations, provide continuous feedback, and support performance
• Build and follow career development plans using our skill leveling matrix
• Participate in performance and compensation discussions with other managers (including under-performance remediation when needed)
• Help onboard and ramp up new hires in a fast-growing environment
• Lead cross-team or cross-location initiatives to improve engineering practices, culture, or processes
• Engage in hiring, branding, and developing our local office culture

Working in a Distributed Environment

A major part of the role is succeeding in a distributed and multicultural environment:

• Collaborating daily with teams based in France and in the UK
• Navigating time zone differences with pragmatism and empathy
• Building trust, alignment, and strong communication across locations
• Contributing with your team as an integral part of Pigment’s global engineering culture

50% of office presence is required to strengthen team bonding and local culture.

Who You Are

You bring:

• Senior-level experience as a software engineer working on production systems (typically 7-8+ years)
• 2-3+ years of people management experience
• Proven experience designing object-oriented software using languages such as C#, Java, C++, Golang, Rust, Python, or Ruby (non-exhaustive)
• Strong soft skills: communication, empathy, coaching, and leadership
• Demonstrated experience working with distributed or remote teams
• Knowledge of the local Canadian market and practices
• A strong cultural mindset: you care about people, collaboration, and building healthy teams
• A problem-solving attitude, humility, and a desire to keep learning
• Fluent English