{"id":250418,"url":"https://alion.io/job/pigment-learning-operation-manager","title":"Learning Operation Manager","company":{"id":1039,"name":"Pigment","domain":"pigment.com","url":"https://alion.io/company/pigment","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":124,"ghost_share":0.242,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":106,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":123000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-08-04T16:21:59Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-09-28T00:15:55Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":53},"description":"We are seeking a Learning Operations Manager to help scale Pigment's customer, partner, and certification education ecosystem.\nThis role sits at the intersection of learning technology, education operations, certification programs, and partner enablement. You will own the operational foundation that enables customers and partners to successfully learn, certify, and grow their expertise on Pigment.\nWhile you will serve as the primary administrator for our learning technology ecosystem, including our LMS and supporting learning tools, your success will ultimately be measured by program adoption, certification growth, learner engagement, and ecosystem development rather than platform administration alone.\nWorking closely with Professional Services, Partner Enablement, Customer Success, and cross-functional stakeholders, you will help build the systems, processes, and programs that scale education across the entire Pigment ecosystem.\nWhat You'll do:\nOwn Learning Operations and Program Delivery\nManage the operational execution of customer and partner education programs at scale.\nDesign and continuously improve operational workflows that reduce manual effort and increase program efficiency.\nIdentify opportunities to automate learner communications, registrations, reminders, certifications, and reporting through AI-enabled workflows and platform automation.\nEvaluate emerging AI tools and capabilities that improve learner support, program administration, and operational scalability.\nDevelop repeatable systems that allow education programs to grow without linear increases in administrative effort.\nDrive Certification and Ecosystem Growth\nSupport the growth and adoption of Pigment certification programs across customers and partners.\nHelp develop certification pathways that support learner progression from foundational to advanced expertise.\nPartner with stakeholders to drive awareness, participation, and completion rates.\nSupport train-the-trainer initiatives that expand Pigment's education delivery capacity.\nContribute to the growth of the broader implementation talent ecosystem through scalable education programs.\nLeverage AI-assisted engagement strategies to improve learner activation, certification completion, and program participation.\nUse data and predictive insights to identify opportunities to improve learner progression through certification pathways.\nExperiment with AI-enabled approaches for talent ecosystem growth and readiness.\nOwn Learning Technology and Systems\nServe as primary administrator for the LMS and supporting learning technologies.\nDesign scalable learning operations that combine platform capabilities, workflow automation, and AI-driven processes.\nBuild and maintain automations that reduce manual administration across enrollment, reporting, certifications, learner support, and content operations.\nPartner with internal teams to integrate learning systems with business systems and AI-enabled workflows.\nEvaluate and implement emerging AI capabilities that improve learning operations, personalization, content discoverability, and learner engagement.\nMaintain governance, data quality, security, and platform integrity while continuously improving operational efficiency.\nMeasure, Analyze, and Improve\nUse AI-powered analytics and reporting tools to identify trends in learner behavior, certification adoption, and program effectiveness.\nDevelop dashboards that provide actionable insights to stakeholders across Customer Education, Partner Enablement, and Customer Experience.\nLeverage predictive and behavioral data to improve learner journeys and certification outcomes.\nContinuously identify opportunities where automation and AI can improve operational performance and learner experience.\nAI and Automation Mindset\nDemonstrated experience leveraging AI, automation, or workflow orchestration tools to improve operational efficiency.\nStrong curiosity about emerging AI technologies and their application to learning, enablement, and program operations.\nProven ability to identify manual processes and redesign them into scalable, automated workflows.\nComfortable experimenting with new technologies and rapidly incorporating them into day-to-day operations.\nExperience with workflow automation platforms, AI copilots, or no-code automation tools is a strong advantage.\nWho You Are:\n4+ years of experience in learning operations, education programs, certification management, enablement operations, or related fields\nExperience administering LMS platforms such as Docebo, Skilljar, Cornerstone, LearnUpon, or similar solutions\nProven ability to manage cross-functional programs and operational workflows\nExperience supporting customer education, partner education, enablement, certification, or talent development initiatives\nStrong analytical skills with the ability to use data to improve adoption, engagement, and program outcomes\nComfortable balancing strategic program goals with operational execution\nExcellent stakeholder management skills and ability to collaborate across Customer Education, Enablement, Customer Success, Product, and People teams\nExperience working in a high-growth SaaS environment preferred\nEnglish Fluent\nWhat we offer:\nCompetitive package\nStock options to ensure you have a stake in Pigment's growth\nBike2work scheme - save on a new bike and gear while commuting the greener way\nTrust and flexible working hours\nAlong with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London\nHigh-end equipment (based on stock/availability) to do your work in the best conditions\nRemote-friendly environment\nHow we work:\nThrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.\nNever Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.\nGo for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission.\nBe real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment\n Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations.","description_format":"text","description_chars":6463,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Stock options"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Revenue & SaaS Metrics Analytics"],"lifecycle":[{"event":"open","at":"2026-09-05T11:01:36Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.829,"p_room":0.72,"age_days":53,"expected_fill_days":106,"reasons":["conf:2","velocity","win:mid","crowd:brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pigment-learning-operation-manager","json_url":"https://alion.io/job/pigment-learning-operation-manager.json","meta":{"generated_at":"2026-09-28T03:43:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2309,"day_limit":5000,"remaining_today":2691,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}