{"id":3856764,"url":"https://alion.io/job/pih-strategic-operations-manager-ai","title":"Strategic Operations Manager, Ai","company":{"id":1762157,"name":"PIH","domain":"pih.org","url":"https://alion.io/company/pih-org","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Rwanda"],"countries":["RW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-06T00:00:00Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Description\nJob Title: Strategic Operations Manager, AI\nReports To: Head of Learning.ai (UGHE, CTLT)\nLocation: University of Global Health Equity (UGHE), Rwanda\nPurpose of the Job\nReporting to the Head of Learning.ai (UGHE, CTLT), the Strategic Operations Manager owns the measurement framework and reporting for the Learning.ai portfolio, including the OneSpaceAfrica (OSA) platform and the eLearning program. The role (i) defines and tracks the metrics that show whether OSA is working, including the quality, reliability, safety, and fairness of its AI-enabled features, (ii) builds the outcomes and evaluation framework used to report results to partners, including COMS-A, and to donors, and (iii) works with the team to turn OSA performance data into findings for academic publication. The role also contributes to the design of needs assessments across the COMS-A network.\nKey Responsibilities\n\n Own the Learning.ai measurement framework, defining the core metrics used to evaluate OSA and the broader portfolio, including engagement, efficacy, efficiency, and AI performance, and setting the targets the team is held to. This includes the outcomes used to assess AI quality, reliability, safety, bias and fairness, and human review effectiveness ; \n Track progress against targets with the Head of Learning.ai and the Manager, Product & Engineering, holding the roadmap accountable to evidence without owning the roadmap itself ; \n Define what AI and product outcomes need to be measured, and works with engineering so the platform captures the data evaluation requires. Product decisions, instrumentation, and the roadmap stay with the Product and Engineering team ; \n Lead evaluation design for each funding phase, including primary and secondary outcomes, a baseline and comparator approach drawing on pilot usage and infrastructure data, implementation fidelity measures, adoption and usage thresholds, AI performance and safety measures, and the success thresholds that would justify further investment. C ontribute faculty time and cost metrics, including cost per site and cost per student, to funding proposals ; \n Contribute to needs -assessment design , working with the Partner Success Coordinator on interview and survey instruments so that findings can feed the evaluation framework ; \n Hire and manage the Phase 0 needs-assessment consultant(s) and the Senior Advisor, Metrics, Analytics, and AI Evaluation, and hold them to their terms of reference. Day-to-day direction of needs-assessment fieldwork sits with the Partner Success Coordinator ; \n Design the data strategy for performance management , determining what the OSA platform captures directly and what comes from surveys, interviews, and other faculty and student input, first at UGHE and then across the COMS-A network ; \n Co-own the data management plan with the Infrastructure and DevOps Engineer, covering de-identification, data deposit, and the ethics approval required before platform data is used for research ; \n Lead reporting to partners, donors, and internal leadership , and set the guardrails for how OSA results are reported externally ; \n Prepare OSA performance findings for academic publication , working with the team on analysis and write-up ; \n Work with external advisors , CTLT, COMS-A, and PIH's monitoring and evaluation team to ground Learning.ai's measurement approach in established practice.\n\nKey Deliverables\n\n Approved Learning.ai measurement framework, with defined metrics, targets, and AI quality, reliability, safety, and fairness measures \n Evaluation design for each funding phase, including baseline, comparator, and success thresholds \n Data strategy and data management plan in place, with ethics approval secured before platform data is used for research \n Timely and accurate reporting to partners, donors, and internal leadership \n OSA performance findings prepared for academic publication\n\nQualifications, Knowledge, And Skills\n\n Academic qualifications\nBachelor’s degree required in a quantitative or research-oriented field (e.g., Statistics, Economics, Public Health, Social Science, Data Science, or Business); master’s degree preferred\n Experience\nExperience designing or managing program evaluation, M&E, or impact measurement; experience in education, global health, or international development preferred\nExperience measuring or evaluating digital or AI-enabled systems, including the ability to work with technical and domain experts to define meaningful measures of quality, reliability, safety, and fairness\nExperience with research design and ethics review, including baselines, comparators, and governance of personal data\nProject management experience, including scoping work and managing external consultants\n Technical competencies\nStrong quantitative skills, with experience defining metrics, building reporting, and turning data into recommendations for decision-makers\nComfortable working with product and engineering teams to define what data needs to be captured and how\nExcellent oral and written communication skills in English; English proficiency required\nFrench and/or Kinyarwanda proficiency preferred\n Behavioral competencies\nAbility to work effectively in a team in a complex, fast-paced environment\nExceptional interpersonal skills, including the ability to interact professionally with culturally diverse staff, partners, and clients\nFlexibility and agility\nPassion for social justice and global health\n\nHow to Apply\nApplicants should provide: (1) curriculum vitae, (2) degree, (3) a cover letter describing your interest in UGHE and relevant experience. Please upload these under the ‘Additional Files’ tab on the application page.\nUniversity of Global Health Equity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nOrganizational Profile\nUGHE is a new kind of university focused on training the next generation of global leaders in health care delivery. The university launched in Rwanda in September 2015. Through an academic experience uniquely rooted in the values of equity, students are empowered to both ease suffering at the bedside and drive transformational, systemic changes to the health system.\nUGHE is an initiative of Partners In Health (PIH), an internationally recognized non-profit organization whose mission is to provide a preferential option for the poor in health care. In over nearly three decades of operating alongside public sectors in countries around the world, PIH has developed a model to deliver high quality healthcare to some of the world’s most marginalized communities. Nowhere has this impact been more profound than in Rwanda, where Inshuti Mu Buzima—PIH’s sister organization—and our government partners have driven innovation for a decade.\nMembers of the UGHE community are tenacious and resolute in our drive to attain social justice, make common cause with those in need, listen to and learn from others, and operate with honesty and humility as we uphold academic integrity and intellectual curiosity. The University of Global Health Equity seeks individuals committed to these values to join the team.\nCommitment to Safeguarding and Prevention of Sexual Exploitation, Abuse, and Sexual Harassment\nAt UGHE, we are committed to ensuring that those who benefit from our work—including community members—as well as our students, contractors, staff, and visitors to our campus are treated with dignity and respect and protected from sexual exploitation, abuse and harassment and any form of systemic abuse, whilst reducing risk and vulnerabilities. A range of pre-employment checks will be undertaken in conformity with UGHE’s policy.\nUGHE will request information from applicants’ previous employers about any findings of fraud, harassment, sexual harassment and any form of systemic abuse or incidents under investigation when the applicant left employment. By applying, the job applicant confirms their understanding of these recruitment procedures.\n<","description_format":"text","description_chars":8199,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Rwanda","iso":"RW","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Public Health & Prevention"],"lifecycle":[{"event":"open","at":"2026-11-06T06:48:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["seen:5","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/pih-strategic-operations-manager-ai","json_url":"https://alion.io/job/pih-strategic-operations-manager-ai.json","meta":{"generated_at":"2026-11-12T04:34:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9973,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762157},"rest":"https://alion.io/mcp/rest/get_company?id=1762157"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpih-strategic-operations-manager-ai"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpih-strategic-operations-manager-ai"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpih-strategic-operations-manager-ai"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pih-strategic-operations-manager-ai\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpih-strategic-operations-manager-ai"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3856764}},{"tool":"search_jobs","arguments":{"company":"pih.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3856764},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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