{"id":1191385,"url":"https://alion.io/job/pillar-properties-property-support-specialist-multi-site-leasing","title":"Property Support Specialist (Multi-site Leasing)","company":{"id":693930,"name":"Pillar Properties","domain":"pillarproperties.com","url":"https://alion.io/company/pillarproperties","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":374},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T15:42:18Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T20:00:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Pillar Properties has an exciting opportunity available for an Property Support Specialist to join our team at Pillar Properties!\nThe Property Support Specialist serves as a dynamic, portfolio-wide resource who provides coverage and operational continuity across Pillar Properties communities. This role requires a self-starter who thrives in varied environments, adapts quickly, and brings a consistently high standard of service to every interaction. The specialist will rotate between properties of varying sizes, types, and ages, stepping into Concierge, Leasing Specialist, and Resident Engagement Specialist responsibilities as needed. Success in this role depends on the ability to build rapport quickly, represent the Pillar brand with confidence, and operate with minimal direction.\nWho We Are\nPillar Properties is a privately-owned family property developer, owner, and operator with a proud history of success. Our approach is unwaveringly human, treating every relationship like family. Pillar Properties is a remarkable place to build your career.\nWe are on the list of Seattle Business Magazine's Washington's 100 Best Companies to Work For AND the Puget Sound Business Journal roster of Washington's Best Workplaces (2018, 2019, 2020, 2021, 2022, 2023).\nWhat You'll do\nTravel as assigned between local properties.\nDemonstrate a positive, professional attitude with team members, residents, and the public.\nProvide property coverage as assigned across the portfolio, adapting to the unique operational needs of each community.\nDemonstrate a positive, professional attitude with team members, residents, and the public.\nAssist with onboarding and initial training for operational roles such as, but not limited to: Resident Engagement Specialist, Concierge, Leasing Specialist, and Leasing Manager.\nPerform regular administrative audits and complete portfolio projects related to policies and procedures.\nAssist with any company marketing initiatives and technology testing, roll-out, or implementation as applicable.\nPerform and support day-to-day activities and property operations as assigned.\nCollaborate with management or senior leadership as needed to resolve resident concerns and complaints.\nBuild rapport quickly with onsite teams, adapting to each property’s culture while maintaining professional consistency.\nExercise sound judgment and resourcefulness when navigating unfamiliar situations, taking initiative to resolve issues without waiting for direction.\nUphold Pillar Properties service standards and brand consistency at every community, serving as a representative of the company’s Quietly Awesome philosophy.\nAssist in any administrative or daily operational items onsite, such as maintenance requests, resident deliveries, reviewing and spiffing vacant homes, monitoring, and posting marketing ads, reviewing pricing and specials, and participating in regular calls as required by the team.\nAssist in administering leases, reviewing resident lease charges, enforcing lease compliance, and performing landlord obligations as directed by the Property Manager.\nMonitor prospect queue and respond to any prospect requests according to Pillar expectations.\nHandle traffic, lease homes, qualify prospects, prepare lease documentation, and complete move-in paperwork and procedures.\nProcess resident move-ins and move-outs and audit entry directories as needed to ensure accuracy.\nAssist and attend resident retention events.\nShop competitor properties and collect weekly market survey data.\nManage the rental collection process and ensure adherence to all policies regarding financial responsibilities.\nReview and assist with month end close\nServe as the first point of contact for resident inquiries, general conflict management, maintenance requests, reservation questions, or general community needs and ensure that the appropriate team member is looped in to ensure resolution.\nManage amenity reservations from confirmation to completion. This includes but is not limited to placing appropriate reservation signage, obtaining a guest list from the host, and reviewing the space before and after the reservation.\nIf applicable, facilitate the use of the building’s guest suites. This includes maintaining reservations, checking in and checking out guests, completing walk throughs, inspecting damage and missing items, and scheduling the cleaning of the suites to ensure that they are stocked and refreshed for the next guest’s check-in.\nOther duties as assigned\nWhat You Bring\nHigh school diploma or general education degree (GED) required; college degree preferred.\nTwo (2) years of leasing or property management experience, or equivalent combination of education and related work experience\nValid driver's license \nProof of auto insurance\nComprehensive knowledge of Microsoft Office 365.\nIntermediate knowledge of Yardi or other property management software.\nCRM and RENTCafé Online Leasing experience preferred.\nBlueMoon - National Apartment Association Lease experience preferred.\nAbility to learn and utilize new accounting, leasing, and other applicable software, technology, and social media. \nAbility to effectively communicate in both verbal and written form with residents, team members, and vendors.\nAbility to support the entire portfolio by providing coverage for vacations, leaves of absence, and open positions.\nAbility to work a flexible schedule, including weekends and varied hours, with regular and timely attendance.\nWorking knowledge of residential real estate including a general understanding of leasing, marketing, and resident relations.\nStrong analytical skills with the ability to self-assess for accuracy and identify alternative scenarios.\nAdaptable with ability to manage multiple priorities and meet deadlines.\nAbility to exercise judgment and discretion.\nAbility to work independently.\nAbility to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through\nPhysical Requirements\nThis role requires regular use of a computer and may involve occasional lifting (up to 20 lbs.), bending, or reaching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhat We Offer\nIndustry-leading base pay plus monthly and discretionary annual performance bonuses.\nPaid time off - 9 holidays, 15 vacation days5 personal days (eligible employees)\n\nCompany-paid Employee Assistance Program (EAP)\nComprehensive medical, dental and vision, flexible spending accounts, as well as life insurance benefits (eligible employees)\n401(k) with company match and immediate vesting!\n30-40% housing discount at any Pillar Properties community\nCompany-paid short & long-term disability insurance\nFitness reimbursement, pet insurance discounts, advanced pay, & tuition reimbursement\nCellphone allowance for eligible positions\nPaid Designations and company-sponsored training\nOpportunities for advancement and a focus on promoting from within\nCompensation\n$25.00-$28.00\nActual pay rate within stated pay range is determined based on relevant factors in compliance with state and local wage laws.\nThis position is eligible for a discretionary annual bonus of 10%.\nWe are a cutting-edge company with high standards for quality. We believe that the next innovative move by Pillar can come from anywhere in the company. All voices contribute to our internal mantra of being Quietly Awesome and that drives us to Build Something Remarkable in all aspects of our business.\nIf you are seeking deeper connections within the industry and are passionate about helping us operate the best apartment homes in the Puget Sound area, we want to talk to you!\nPillar Properties is an Equal Opportunity Employer.","description_format":"text","description_chars":7738,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T16:54:26Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-09-24T21:37:30Z"},"pay":null,"html_url":"https://alion.io/job/pillar-properties-property-support-specialist-multi-site-leasing","json_url":"https://alion.io/job/pillar-properties-property-support-specialist-multi-site-leasing.json","meta":{"generated_at":"2026-09-24T21:37:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}