{"id":1673474,"url":"https://alion.io/job/pillsbury-technical-support-analyst","title":"Technical Support Analyst","company":{"id":1947932,"name":"Pillsbury","domain":"pillsbury.com","url":"https://alion.io/company/pillsbury-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":59000,"period":"year","method":"role_country_seniority_unknown","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-01-30T00:00:00Z","employer_posted_date":"2026-01-30","last_verified_at":"2026-10-11T22:45:02Z","board_verified":false,"closed_at":"2026-10-11T22:45:02Z","days_open":254,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":254},"description":"Chiyoda-ku, TokyoJob Description\nThe Technical Support Analyst is responsible for providing first and second tier IT support for the firm’s Asia offices, including Tokyo, Hong Kong, Beijing, and Shanghai. Based in the Tokyo office, this role serves as the primary local IT presence while supporting regional operations. The position requires strong technical skills, clear communication, and a service-oriented approach consistent with a professional services environment.\nEssential Functions\nProvide on-site first and second-line IT support for the Tokyo office, serving as the primary local IT presence.\n\nDeliver remote IT support to Asia offices including Hong Kong, Beijing, and Shanghai, coordinating effectively across time zones.\n\nTravel to other Asia offices is required (approximately 25%) to support projects, coverage, and regional initiatives.\n\nAct as an escalation point for complex or high-impact technical issues within the region.\n\nManage, document, and resolve all assigned and self-generated tickets in the firm’s ticketing system.\n\nBuild, configure, deploy, and support firm-standard laptops, peripherals, and mobile devices.\n\nMaintain accurate hardware inventories and manage loaner and hot-swap equipment.\n\nSupport mobile devices under the firm’s Intune management system.\n\nConfigure and support remote access solutions and multi-factor authentication (MFA).\n\nProvide support for audio-visual and meeting room technologies, including videoconferencing systems.\n\nInstall, test, and maintain hardware and software applications in accordance with firm standards.\n\nComplete workstation setups for new hires and visitors, including equipment moves as required.\n\nProvide one-on-one user support and basic end-user training.\n\nParticipate in regional and global IT team meetings and continuous improvement initiatives.\n\nProvide after-hours support as required for moves, maintenance, upgrades, or outages.\n\nProvide Regional IT Manager with weekly reports.\n\nPerform other tasks as requested by the Regional IT Manager or supervisor.\n\nRequired Education, Knowledge and Experience\nPrior IT support experience in a law firm, professional services, or corporate office environment.\n\nExperience supporting users across multiple offices or regions.\n\nStrong understanding of desktop, laptop, software, and mobile device support.\n\nRequired Skills and Abilities\nProficiency with Microsoft Office applications (Word, Outlook, Excel, PowerPoint).\n\nStrong organizational skills with the ability to manage multiple priorities.\n\nClear and professional verbal and written communication skills in Japanese and English. Ability to communicate in Mandarin is strongly preferred.\n\nLogical problem-solving skills with a strong attention to detail.\n\nAbility to work collaboratively with colleagues across locations and cultures.\n\nProfessionalism, discretion, and strong client-service orientation.\n\nAdaptable, reliable, and able to work independently when required.\n\nWorking Conditions\nFull-time, in-office based in Tokyo. Travel to Hong Kong and China, and flexibility outside core business hours, may be required based on business needs.\n\nPhysical Requirements\nAbility to occasionally lift 15 kg.\n\nPillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.\nIf you require an accommodation in order to apply for a position, please contact us at .","description_format":"text","description_chars":3382,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"},{"name":"Hong Kong","iso":"HK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Food & Beverages","Meat & Poultry"],"lifecycle":[{"event":"open","at":"2026-10-02T07:32:58Z"},{"event":"close","at":"2026-10-11T22:45:02Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/pillsbury-technical-support-analyst","json_url":"https://alion.io/job/pillsbury-technical-support-analyst.json","meta":{"generated_at":"2026-10-12T06:14:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10014,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1947932},"rest":"https://alion.io/mcp/rest/get_company?id=1947932"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpillsbury-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpillsbury-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpillsbury-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pillsbury-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpillsbury-technical-support-analyst"}]}