{"id":1133963,"url":"https://alion.io/job/pilot-company-guest-services-leader-101","title":"Guest Services Leader","company":{"id":5047,"name":"Pilot Company","domain":"pilotcompany.com","url":"https://alion.io/company/pilot-company","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":100,"open_postings":196,"ghost_share":0,"stale_share":0.133,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Brunswick, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":14,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T21:09:06Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T06:04:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.\nFounded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.\nMilitary encouraged to apply.\n Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.\nPay Rates Starting between: $14.95 - $22.22 / hour\n Previous experience or working knowledge of retail operations\nIncredible customer service skills & the ability to help maintain a customer focused culture\nMust be proficient with a calculator, computer, and other equipment\nAbility to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives\nMust be able to work a flexible schedule of nights, days, weekends, and holidays\nBackground check is required\n Fuel Discount\nNation-wide Medical Plan/Dental/Vision\n401(k)\nFlexible Spending Accounts\nAdoption Assistance\nTuition Reimbursement\nFlexible Schedule\nWeekly Pay","description_format":"text","description_chars":2420,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Energy & Utilities","Fossil Fuels","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-09-23T06:04:25Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:10","win:early","comp:brand"],"computed_at":"2026-09-23T16:16:54Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/pilot-company-guest-services-leader-101","json_url":"https://alion.io/job/pilot-company-guest-services-leader-101.json","meta":{"generated_at":"2026-09-23T16:16:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}