{"id":1963087,"url":"https://alion.io/job/pilot-company-representative-guest-services","title":"Representative, Guest Services","company":{"id":5047,"name":"Pilot Company","domain":"pilotcompany.com","url":"https://alion.io/company/pilot-company","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":94,"open_postings":118,"ghost_share":0,"stale_share":0.254,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Knoxville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T14:53:11Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T00:15:24Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.\nFounded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.\nMilitary encouraged to apply.\n The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience\nEssential Functions\nRespond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation\nAccept parking reservations and process payment for various services offered\nMaintain a working knowledge of all policies and procedures within the Guest Services department as well as others departments within the company\nMaintain knowledge of all services offered at company Travel Centers\nMaintain working knowledge of all company software aligned with guest or team member needs\nModel behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level\nEnsure all activities are in compliance with rules, regulations, policies and procedures\nComplete other duties as assigned\n Qualifications\nHigh school diploma or equivalent certification required\nExperience in retail operations or call center preferred\nIntermediate Microsoft Office skills\nBi-lingual in Spanish preferred\nAbility to manage negative guest sentiment while maintaining a positive and high-energy work environment\nAbility to handle difficult issues and complaints while exemplifying guest service\nProblem solving skills\nWritten and verbal communication skills\nStrong guest service skills and the ability to exhibit empathy\nAbility to adapt to change and willingness to take on new tasks\nStrong interpersonal skills\nChampion change\nDemonstrate a passion for delivering a positive customer experience\nDemonstrate professionalism and expertise in an ever-changing environment\n Nation-wide Medical Plan/Dental/Vision\n401(k) and Flexible Spending Accounts\nEmployee Fuel Discount\nAdoption Assistance\nTuition Reimbursement\nOnsite Gym and Cafeteria\nWeekly Pay\nAll your information will be kept confidential according to EEO guidelines","description_format":"text","description_chars":3130,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Energy & Utilities","Fossil Fuels","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-10-06T16:23:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":5,"expected_fill_days":22,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/pilot-company-representative-guest-services","json_url":"https://alion.io/job/pilot-company-representative-guest-services.json","meta":{"generated_at":"2026-10-13T01:19:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1979,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5047},"rest":"https://alion.io/mcp/rest/get_company?id=5047"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpilot-company-representative-guest-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpilot-company-representative-guest-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpilot-company-representative-guest-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pilot-company-representative-guest-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpilot-company-representative-guest-services"}]}