{"id":3559286,"url":"https://alion.io/job/pilotbase-customer-success-manager","title":"Customer Success Manager","company":{"id":3905699,"name":"Pilotbase","domain":"pilotbase.com","url":"https://alion.io/company/pilotbase","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-31T01:30:34Z","employer_posted_date":null,"last_verified_at":"2026-10-31T01:30:34Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Pilotbase powers the world’s flight training ecosystem, supporting over 1,400 flight schools and tens of thousands of pilots through and beyond training each year. We are expanding our Pilot Experience Solutions, a connected system that brings together flight schools, pilots, and industry partners into a single, data-driven network. This next phase of growth is focused on expanding within our existing customer base, reaching pilots directly, and creating new revenue streams across the ecosystem.\nThe Pilotbase Customer Success Manager will act as a supportive point of contact and advocate for our customers. This role will engage with an assigned customer portfolio under supervision, helping customers realize value from our products and solutions while learning to identify opportunities for growth. Working closely with senior staff, the CSM will facilitate communication between customers and internal teams to ensure smooth delivery of solutions that meet customer needs. The primary focus of this role is to develop skills in identifying customer needs, communicating effectively, and contributing to a great customer experience.\nRole Overview and Responsibilities: Customer Retention\nManage a portfolio of customer accounts\n\nUnderstand customers' business objectives and deliver valuable ROI\n\nReview of customer accounts for migration from a month-to-month model to annual contracts\n\nHelp customers adopt best practices within our software to solve their challenges\n\nMitigate risk with accounts to avoid them churning out\n\nCustomer Advocacy\nRegular proactive communication with customers using one-to-many methods\n\nAdvocate for customer training to increase product utilization\n\nWork cross-functionally with all teams at FSP to advocate for customers’ needs\n\nUncover new best practices, use cases, success stories, and lessons from customers\n\nCustomer Growth\nBuild meaningful relationships with customers throughout the customer lifecycle journey\n\nIdentify growth opportunities in the portfolio of customer accounts and execute on an established target list\n\nGenerate a Customer Success Qualified Leads pipeline for the established targeted list\n\nEnsure growth of MRR in individual portfolio\n\nExpand product use to new teams within current companies\n\nRequired/Desired Experience:\nBachelor's Degree in business or related field\n\nA zeal for building relationships and helping people\n\nSolid organizational and planning skills\n\nGood communication skills, both written and oral\n\nExperience in customer success management\n\nSome experience with HubSpot, Pendo, PowerBI and Google Suite.\n\nA positive attitude and a desire to be part of a motivated group doing big things\n\nExperience in the Flight training industry and knowledge of aviation terminology is a plus\n\nBenefits: \nFull benefits package (Medical, Dental, Vision, Short-Term Disability, Life Insurance, 401(k) plan)\n\nEquity Appreciation Plan\n\nFlexible Time Off policy \n\nSeven (7) company-wide paid holidays + two (2) floating holidays \n\nTwo (2) wellness days\n\nEmployee Assistance Program\n\nProfessional Development Stipend\n\nHome Office Stipend \n\nCompensation: The salary range for this role has been established at $70,000 - $80,000 annually. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above salary range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.\nTravel Requirements:Occasional business travel may be required, up to 25%.\nDeadline for Applications: The company will accept ongoing applications until the role is filled. There is no deadline to apply for this position.\nPilotbase is an equal opportunity employer and encourages all qualified individuals to apply. If you're excited about this role, we'd love a chance to review your resume. We value a diverse and inclusive work environment and look for passionate people who are ready to do great things. If there is a required or preferred location for an open role, it will be listed in the job description. All applicants for employment must be legally authorized to work in the United States. Pilotbase does not provide work visa sponsorship at this time.\nThis employer participates in the Electronic Employment Verification Program. Please visit for more information.\nPilotbase welcomes all direct applicants, but does not utilize recruiting services from external agencies.\nOriginally posted on Himalayas","description_format":"text","description_chars":4575,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Growth opportunities","Home office","Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["General Aviation","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-10-31T02:28:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["seen:1","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/pilotbase-customer-success-manager","json_url":"https://alion.io/job/pilotbase-customer-success-manager.json","meta":{"generated_at":"2026-11-01T20:25:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31267,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3905699},"rest":"https://alion.io/mcp/rest/get_company?id=3905699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpilotbase-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpilotbase-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpilotbase-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pilotbase-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpilotbase-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3559286}},{"tool":"search_jobs","arguments":{"company":"pilotbase.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3559286},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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