{"id":3482736,"url":"https://alion.io/job/pilotbase-technical-account-manager","title":"Technical Account Manager","company":{"id":3905699,"name":"Pilotbase","domain":"pilotbase.com","url":"https://alion.io/company/pilotbase","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":65000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-29T19:15:47Z","employer_posted_date":null,"last_verified_at":"2026-10-29T19:15:47Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"At Pilotbase, we're transforming the flight training industry by empowering flight schools, pilots, and aviation professionals with technology and integrations that streamline operations, drive revenue, and accelerate pilot careers. We’re building connected experiences that serve pilots from their first flight through their entire career journey.\nAs the Technical Account Manager, you will help our clients adopt and transition to our software platform. You will oversee the installation and customization of the software, while also working closely with the sales and CSM team in sales engagements to provide best practice suggestions to users who have purchased the product or expanded use of the product. You will own the post-purchase onboarding pipeline to ensure customers are activated and trained in a timely manner to maximize their ROI. \nRole Overview and Responsibilities: \nCustomize the product based on your assessment and the client's needs\n\nTrain the client's staff to use the software\n\nLeverage industry best practices around change management\n\nOwn the Onboarding process from purchase to account activation\n\nBe a knowledgeable advocate for all facets of the Pilotbase product family\n\nDeliver client presentations and training to small groups\n\nRequired/Desired Experience:\n1-2 years of experience implementing operational efficiency / ERP software in a SaaS environment\n\nDemonstrated project management / change management experience\n\nExemplary communication skills, both written and oral\n\nComfortable presenting on Zoom and in-person\n\nA positive attitude and a desire to be part of a motivated group doing big things\n\nKnowledge of the Aviation industry and terminology preferred\n\nExemplary writing skills and an interest in writing blog posts, forum responses, guidance docs, and other community- and knowledge-building contributions.\n\nNice to have, but not required: \nPMP Certification\n\nExperience administering or managing Flight Schedule Pro and implementing Flight Schedule Pro or similar scheduling software\n\nExperience using Advanced Reporting within Flight Schedule Pro\n\nBasic knowledge of SQL functions\n\nFamiliarity with CRM and Project Management tools (HubSpot, Pendo, Salesforce, etc)\n\nBenefits: \nFull benefits package (Medical, Dental, Vision, Short-Term Disability, Life Insurance, 401(k) plan)\n\nEquity Appreciation Plan\n\nFlexible Time Off policy \n\nSeven (7) company-wide paid holidays + two (2) floating holidays \n\nTwo (2) wellness days\n\nEmployee Assistance Program\n\nProfessional Development Stipend\n\nHome Office Stipend \n\nCompensation: The starting salary for this role has been established at $65,000+ annually. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above salary range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.\nTravel Requirements:Occasional business travel may be required, up to 10%.\nDeadline for Applications: The company will accept ongoing applications until the role is filled. There is no deadline to apply for this position.\nPilotbase is an equal opportunity employer and encourages all qualified individuals to apply. If you're excited about this role, we'd love a chance to review your resume. We value a diverse and inclusive work environment and look for passionate people who are ready to do great things. If there is a required or preferred location for an open role, it will be listed in the job description. All applicants for employment must be legally authorized to work in the United States. Pilotbase does not provide work visa sponsorship at this time.\nThis employer participates in the Electronic Employment Verification Program. Please visit for more information.\nPilotbase welcomes all direct applicants, but does not utilize recruiting services from external agencies.\nOriginally posted on Himalayas","description_format":"text","description_chars":4016,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Home office","Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["General Aviation","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-10-29T20:28:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["seen:3","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/pilotbase-technical-account-manager","json_url":"https://alion.io/job/pilotbase-technical-account-manager.json","meta":{"generated_at":"2026-11-02T12:13:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16731,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3905699},"rest":"https://alion.io/mcp/rest/get_company?id=3905699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpilotbase-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpilotbase-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpilotbase-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pilotbase-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpilotbase-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3482736}},{"tool":"search_jobs","arguments":{"company":"pilotbase.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3482736},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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