{"id":3634962,"url":"https://alion.io/job/pilship-customer-serviceoperations-executive","title":"Customer Service/Operations Executive","company":{"id":2714945,"name":"Pacific International Lines","domain":"pilship.com","url":"https://alion.io/company/pilship","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kigali, Rwanda"],"countries":["RW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T09:22:25Z","employer_posted_date":null,"last_verified_at":"2026-10-30T09:22:25Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"Job Summary:Pacific International Lines (PIL) is seeking a motivated and experienced Customer Service/Operations Executive to coordinate shipping operations and deliver frontline customer service. The role involves shipment bookings, shipping documentation, container tracking, invoicing support, customer inquiries, and coordination with customers, port offices, finance teams, transporters and customs brokers.\nKey Responsibilities:Handle booking requests and confirmations for import and export shipments.\nPrepare and issue Bills of Lading, release instructions, cargo manifests, arrival notices and delivery orders.\nRespond to customer inquiries and resolve complaints professionally and promptly.\nFollow up on outstanding payments, container deposits and refunds.\nEnter and validate shipment information in shipping software systems.\nSubmit manifest files and customs clearance documentation to the relevant offices and authorities.\nMonitor vessel schedules, transshipment updates and container movements.\nCoordinate with transporters, port operators and customs brokers.\nReport operational delays and issues to the Branch Manager.\nAssist with EBM filings, tax-related reports, RRA audits and financial reconciliation documentation.\nEnsure compliance with shipping, customs, tax and company requirements.\nQualifications and Requirements:Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Maritime Studies, International Trade, Marketing or a related field.\nAt least 5 years of experience in customer service, operations or sales within the shipping, logistics, maritime or a related industry.\nKnowledge of shipping and logistics market trends.\nStrong data analysis and data-driven decision-making skills.\nExcellent communication and interpersonal skills.\nStrong coordination, teamwork and stakeholder management skills.\nAbility to learn quickly, manage multiple priorities and work under pressure.\nAttention to detail, accountability and the ability to work 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