{"id":523545,"url":"https://alion.io/job/pimco-people-operations-global-leadmanager","title":"People Operations Regional Lead/Manager - Americas","company":{"id":448502,"name":"PIMCO","domain":"pimco.com","url":"https://alion.io/company/pimco-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":10,"ghost_share":0,"stale_share":0.3,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-11-11T05:49:22Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newport Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":112500,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-12T03:43:03Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":93},"description":"PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.\nSince 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.\nRole Overview\nWe are seeking an experienced, hands-on, and operationally strong People Operations (POPs) leader to serve as the Americas Regional Lead / Manager. This role is responsible for leading People Operations service delivery across the Americas and ensuring employees, managers, HR partners, and business stakeholders receive high-quality, efficient, and consistent HR operational support.\nThe Regional Lead will oversee day-to-day service delivery, employee lifecycle operations, case and knowledge management, HR Communications, HR Client Request, regional programs, service performance, process improvement, and escalation management. The role serves as the primary operational leader for the Americas region and is accountable for ensuring operational excellence, employee experience, compliance, and service delivery outcomes.\nAs part of a global People Operations organization, the Regional Lead will partner closely with peers in EMEA and APAC to share best practices, support global initiatives, drive consistency where appropriate, and provide regional input into the evolution of the broader People Operations operating model.\nThe ideal candidate is a strategic, hands-on leader who combines strong people leadership with deep operational expertise. This is a true player-coach role that requires balancing team leadership, stakeholder management, operational execution, and transformation. The Regional Lead will be expected to stay close to the operation, personally leading complex initiatives, resolving critical issues, and stepping into execution when needed. The successful candidate will excel at building teams, driving continuous improvement, and delivering scalable, employee-centric People Operations services while leading by example.\nRole Scope\nRegional Leadership\nLead HR Service Delivery across the Americas with accountability for operational performance, employee experience, service quality, and delivery outcomes.\n\nOwn day-to-day operations, including case management, employee lifecycle processes, onboarding, offboarding, mobility, transfers, HR client requests, HR communications, knowledge management, and regional programs.\n\nServe as the primary escalation point for complex operational issues, employee experience concerns, process breakdowns, service risks, and sensitive cases.\n\nLead and develop the regional People Operations team, fostering accountability, operational excellence, and a strong service mindset.\n\nEnsure regional execution aligns with global standards while adapting appropriately to Americas business, regulatory, and operational needs.\n\nRegional Programs & Operational Excellence\nOwn the successful delivery of People Operations programs and services across the region.\n\nDrive standardization, process improvements, automation opportunities, and operational efficiencies.\n\nIdentify service improvement opportunities through data, employee feedback, and stakeholder insights.\n\nPartner with HR Centers of Excellence, HR Business Partners, Technology, Risk, Compliance, Legal, and People Operations peers to improve operational effectiveness.\n\nCross-Regional Partnership\nPartner with EMEA and APAC Regional Leads to establish and standardize processes, share best practices and lessons learned.\n\nParticipate in global People Operations initiatives, projects, and transformation efforts.\n\nProvide regional perspectives and requirements to influence enterprise-wide processes and service delivery strategies.\n\nDrive global consistency while ensuring regional requirements are appropriately addressed.\n\nKey Responsibilities\nRegional Service Delivery Leadership\nLead HR Service Delivery for the Americas region.\n\nOwn and lead HR Service Delivery across the Americas, ensuring consistent, high-quality execution of HR operations and global processes at scale.\n\nServe as the regional leader for Service Delivery & Employee Experience, accountable for operational performance, service quality, employee experience, and delivery outcomes.\n\nLead the daily operating rhythm for the Americas team, including workload management, prioritization, escalations, service risks, and issue resolution.\n\nDrive alignment between global standards and regional execution, ensuring consistency without compromising local regulatory or business requirements.\n\nDay-to-Day Operations & Core Program Ownership\nOwn the delivery and performance of core HR service delivery programs, including:\nCase Management through ServiceNow or equivalent platform\n\nKnowledge Management and self-service enablement\n\nHR Client Requests / Inquiry Management\n\nHR Communications delivery and coordination\n\nEmployee lifecycle operations including onboarding, offboarding, mobility, transfers, and employee changes\n\nRegional HR programs and compliance-related activities\n\nEnsure programs are executed with operational rigor, consistency, accuracy, and efficiency.\n\nMonitor quality and timeliness of work across the team, ensuring follow-through, SLA adherence, and issue resolution.\n\nDrive simplification and scalability of core programs to support a high-volume, global service delivery model.\n\nEmployee Experience & Lifecycle Delivery\nDeliver a seamless employee and manager experience across key lifecycle moments.\n\nReduce friction points and simplify processes where possible.\n\nPartner closely with HRBPs and COEs to ensure operational support aligns with business priorities.\n\nChampion responsiveness, accuracy, consistency, and employee-centric service delivery.\n\nTeam Leadership & Player-Coach Accountability\nLead, coach, and develop a high-performing regional People Operations team, building capability, accountability, engagement, and operational excellence.\n\nOperate as a true player-coach, balancing people leadership with hands-on involvement in complex initiatives, escalations, service recovery efforts, and critical business priorities.\n\nFoster a culture of ownership, continuous improvement, collaboration, and employee-centric service delivery.\n\nCoach, develop, and support talent growth through ongoing feedback, development planning, and succession management.\n\nLead by example, maintaining a deep understanding of the operation and stepping into execution when needed to remove barriers, solve problems, and deliver results.\n\nOperational Excellence & Continuous Improvement\nEstablish and monitor key service delivery metrics and performance indicators.\n\nLeverage data to identify trends, opportunities, and root causes.\n\nDrive simplification, standardization, and automation initiatives.\n\nSupport implementation of new processes, technologies, and operating model enhancements.\n\nManage relationships with outsourced and managed service providers, ensuring service levels, quality, employee experience, governance, and continuous improvement objectives are achieved while supporting the evolution of the People Operations operating model.\n\nHR Technology, AI & Service Platforms\nDrive effective utilization and adoption of Workday, ServiceNow, AI-enabled solutions, and related HR technologies to enhance service delivery, employee experience, and operational efficiency.\n\nMaintain high standards for case management, knowledge management, reporting, data integrity, and governance to support scalable and consistent service delivery.\n\nPartner with Technology teams and key stakeholders to improve workflows, expand self-service capabilities, leverage automation and AI, and continuously enhance the employee and manager experience.\n\nIdentify and champion opportunities to simplify processes, reduce manual effort, and increase operational effectiveness through technology, automation, and responsible use of AI.\n\nGovernance, Risk & Compliance\nEnsure operational processes align with company policies and regulatory requirements.\n\nMaintain audit-ready documentation, controls, and operational records.\n\nPartner with Risk, Legal, Compliance, and Audit teams as required.\n\nEnsure appropriate handling of sensitive employee information and data privacy requirements.\n\nChange Management & Communications\nLead operational readiness and adoption activities for new initiatives.\n\nCommunicate changes effectively across stakeholders and the People Operations team.\n\nSupport implementation of global and regional projects.\n\nRequired Experience & Capabilities\n7-10+ years of experience in HR Operations, Shared Services, Employee Services, or People Operations.\n\nExperience leading regional HR Operations, Service Delivery, Shared Services, or Employee Experience teams.\n\nDemonstrated success managing high-volume operational environments.\n\nStrong people leadership experience, including coaching, team development, and performance management.\n\nExperience leading service improvement, transformation, or operational excellence initiatives.\n\nStrong knowledge of employee lifecycle operations, case management, knowledge management, and HR service delivery models.\n\nExperience with Workday, ServiceNow, AI HR technologies, and service delivery platforms.\n\nStrong operational judgment, stakeholder management, and problem-solving skills.\n\nAbility to influence across a matrixed organization and navigate competing priorities.\n\nStrong analytical skills and experience leveraging metrics and operational data to drive decisions.\n\nExperience working across multiple countries and jurisdictions within a regional environment preferred.\n\nExperience managing outsourced, managed services, or offshore delivery relationships preferred.\n\nQualifications\nEducation & Certifications\nBachelor’s degree in Human Resources, Business Administration, or related field.\n\nSHRM-SCP, SPHR, Project Management, or Lean Six Sigma certification preferred.\n\nTechnical Skills\nStrong experience with AI, Workday and ServiceNow.\n\nExperience with case management, knowledge platforms, service delivery tools, and operational reporting.\n\nExperience using service metrics, dashboards, and reporting to manage performance and drive improvements.\n\nPIMCO follows a total compensation approach when rewarding employees which includes a base salary and a discretionary bonus. Base salary is the fixed component of compensation that is determined by core job responsibilities, relevant experience, internal level, and market factors. The discretionary bonus is used to award performance and therefore is determined by company, business, team, and individual performance.Salary Range: $ 112,500.00 - $ 135,000.00\nEqual Employment Opportunity and Affirmative Action Statement\nPIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, 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