{"id":1216405,"url":"https://alion.io/job/pindrop-principal-technical-account-manager-2","title":"Principal Technical Account Manager","company":{"id":1858,"name":"Pindrop","domain":"pindrop.com","url":"https://alion.io/company/pindrop","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":127000,"max_usd":230000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":66},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-09-25T09:17:55Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-27T02:16:57Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who We Are\nPindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:\nIs this identity synthetic? Detect AI-generated and manipulated voice and video.\nIs this identity risky? Identify fraud, suspicious behavior, and other risk signals.\nIs this identity known? Authenticate identities using voice, device, behavioral, and other signals.\nPindrop brings this intelligence together across purpose-built trust engines to help organizations make informed decisions in real time - protecting customers, workforce interactions, and emerging AI-driven interactions.\nPindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Its technology is informed by more than 8 billion real-world interactions annually and protected by 300+ patents.\nRecognized by TIME as one of the 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.\nAs a Principal Technical Account Manager, you will serve as the senior technical advisor and trusted partner for a portfolio of Pindrop’s largest and most strategic customers.\nThis is a Principal-level individual contributor role with broad ownership. You will lead the overall technical customer relationship, connecting architecture, product adoption, technical health, escalations, and long-term strategy to meaningful customer outcomes.\nYou’ll operate with significant autonomy, coordinating across Customer Success, Support, Product, Engineering, and Sales while also helping raise the technical and customer leadership capabilities of the broader TAM and Support organization.\nWhat You’ll Do\nServe as the senior technical advisor for assigned strategic customers, developing a deep understanding of their environments, architecture, priorities, adoption goals, and risks.\nOwn the end-to-end technical relationship and proactively drive customer initiatives, dependencies, risks, and action plans to successful outcomes.\nLead architecture reviews, technical health assessments, roadmap discussions, adoption initiatives, and technical enablement.\nLead high-priority customer escalations, including critical P1/P2 incidents, coordinating Product, Engineering, Support, Customer Success, and other stakeholders through resolution.\nDrive root-cause analysis, postmortems, corrective actions, and long-term solutions that reduce recurring issues.\nIdentify technical risks, stalled dependencies, and adoption opportunities before they become escalations.\nTranslate complex technical situations into clear, concise communication for executives and technical stakeholders.\nDeliver executive technical briefings and QBRs that connect technical health and product usage to business outcomes.\nPartner with Sales and Account teams to support retention, renewals, expansion, and long-term value realization.\nRepresent the Voice of the Customer internally and influence Product and Engineering priorities with clear technical and business context.\nCreate reusable technical documentation, playbooks, training, and best practices that scale across customers and internal teams.\nMentor and coach Technical Account Managers and Production Support Engineers, helping raise the bar for technical excellence and customer leadership.\nMaintain strong responsiveness during critical customer situations, including occasional after-hours support when needed.\nWho You Are\nYou combine deep technical expertise with strong customer leadership and commercial awareness. You’re equally comfortable in an executive conversation, an architecture discussion, or a high-pressure technical escalation.\nYou are proactive, accountable, calm under pressure, and able to influence across teams without direct authority. You communicate complex ideas clearly, follow through on commitments, and look for opportunities to improve not only the customer experience but the broader organization.\nYour Skill Set\nMust-Haves\n8+ years of experience in Technical Account Management, Solutions Engineering, Customer Success Engineering, Customer Engineering, or a similar enterprise technical customer-facing role.\nDemonstrated experience owning large, strategic enterprise customer relationships.\nDeep experience with enterprise integrations, APIs, cloud and/or hybrid environments, and complex technical troubleshooting.\nProven ability to lead cross-functional customer initiatives from planning through execution and closure.\nExperience leading high-priority technical escalations with strong judgment, responsiveness, and communication.\nStrong executive presence and outstanding written and verbal communication skills.\nAbility to communicate effectively with both executive stakeholders and technical teams.\nProven ability to influence customers and internal stakeholders and drive outcomes without direct authority.\nDemonstrated ability to identify technical risks and opportunities proactively.\nExperience creating reusable technical documentation, processes, or enablement content.\nDemonstrated mentorship or coaching of technical peers.\nWillingness to provide occasional after-hours support during critical strategic customer situations.\nNice-to-Haves\nExperience with authentication, fraud prevention, contact center technology, CCaaS, telephony, voice technology, or voice biometrics.\nExperience supporting security-conscious or regulated enterprises such as financial services, healthcare, or government.\nFamiliarity with SaaS product adoption and Voice of Customer programs.\nAWS, Azure, networking, security, or related technical certifications.\nExperience in a high-growth technology environment.\nWhat Success Looks Like\nIn this role, you will become the trusted technical advisor for your assigned strategic customers and independently lead complex customer initiatives and escalations.\nYou’ll establish clear technical ownership across your accounts, proactively identify risks and opportunities, and deliver executive communications that are concise, actionable, and appropriate for the audience.\nYou’ll also strengthen the broader TAM and Support organization through mentorship, reusable knowledge, and improved technical and customer practices.\nWhat’s In It for You\nThis is one of the highest-impact individual contributor roles in Pindrop’s customer organization.\nYou’ll work directly with some of our largest and most strategic customers, becoming the technical advisor their executives and technical leaders rely on during both critical moments and long-term planning.\nThe role combines deep technical problem solving, executive customer leadership, product influence, proactive strategy, and mentorship. You’ll also have the opportunity to help shape how Pindrop scales its TAM program and strategic customer experience.\nWhat We Offer\nPindrop offers competitive compensation and equity, unlimited PTO, comprehensive health and welfare benefits, paid parental leave, remote-work support, professional development benefits, a competitive 401(k) match, and wellness resources.\nAdditional benefits include company-wide rest days, phone and internet allowances, a home office stipend, identity protection, and an Apple MacBook Pro.\nWhat We Live By\nOur Core Values guide how we work:\nAudaciously Innovate - Challenge standards, take thoughtful risks, and continuously improve.\nEvangelical Customers for Life - Build lasting customer partnerships grounded in trust and advocacy.\nExecution Excellence - Do what we say and deliver high-quality outcomes.\nWin as a Company - Break down silos and succeed together.\n Make a Difference - Operate with integrity and create a safer, more secure world\nPlease note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer.\nUS Base Pay Range\n$110,000—$150,000 USD\nNot sure if this is you?\nWe want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.\nAI - A Transformative Force\nAt Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.\nPindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.\nPindrop is an Equal Opportunity Employer\nHere at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.","description_format":"text","description_chars":9763,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Equity","Home office","Parental leave","Professional development","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Fraud Detection","Identity Management"],"lifecycle":[{"event":"open","at":"2026-09-25T09:34:22Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:1","win:early"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pindrop-principal-technical-account-manager-2","json_url":"https://alion.io/job/pindrop-principal-technical-account-manager-2.json","meta":{"generated_at":"2026-09-27T03:08:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2879,"day_limit":5000,"remaining_today":2121,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}