{"id":2941689,"url":"https://alion.io/job/pine-services-group-success-manager","title":"Success Manager","company":{"id":684538,"name":"Pine Services Group","domain":"pineservicesgroup.com","url":"https://alion.io/company/pineservicesgroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":100000,"max_usd":196000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":672},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T13:49:33Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-20T17:28:35Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"One of Pine's portfolio companies, The Vested Group, is an award-winning Oracle NetSuite Solution Provider that partners with growing businesses to get their operations running the way they should. They specialize in ERP implementations, support, and custom solutions - and they measure success by the long-term value they create, not just the project they deliver. Their inVESTED PRO practice provides ongoing support and optimization after go-live, and many of those client relationships run for years.\nThey're looking for a Success Manager to own relationships with their largest and most complex inVESTED PRO clients. The successful candidate will be the main point of contact for client leadership teams, work closely with NetSuite consultants to deliver on client priorities, and lead escalations when they arise. This role comes with a full client portfolio from day one - the right person is ready to hit the ground running.\nThis is a fully remote role.\nWhat You'll Do\nManage a portfolio of large, complex inVESTED PRO clients as their primary point of contact.\nHold regular business reviews with client leadership - including C-suite stakeholders - to review progress and set priorities.\nTranslate client business needs into prioritized action plans for NetSuite consultants and developers.\nTrack timelines, scope, and resourcing across multiple client workstreams simultaneously.\nFlag risks early - low adoption, scope creep, stalled work, renewal concerns - and put a plan in place to address them.\nLead client escalations and difficult conversations through to resolution.\nCoordinate with delivery, support, and account teams to keep client work on schedule.\nRecommend optimizations, additional modules, and process improvements that help clients get more out of NetSuite.\nWhat They're Looking For\nRequired\n5+ years in client success, account management, consulting, or another client-facing role.\nFunctional background, ideally in operations.\nERP experience as an end user, administrator, consultant, or project lead.\nExperience managing relationships with large or complex clients, including C-suite stakeholders.\nStrong project management and problem-solving skills.\nProactive communication and consistent follow-through across teams.\nComfort managing escalations and difficult client conversations.\nNice to Have\nNetSuite experience.\nBusiness degree or business background.\nExperience in managed services, ERP support, or technology consulting.","description_format":"text","description_chars":2459,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Enterprise Apps Implementation Partners","Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-10-20T17:28:35Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.789,"p_room":0.9,"age_days":19,"expected_fill_days":32,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-20T20:26:18Z"},"pay":null,"html_url":"https://alion.io/job/pine-services-group-success-manager","json_url":"https://alion.io/job/pine-services-group-success-manager.json","meta":{"generated_at":"2026-10-20T20:26:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684538},"rest":"https://alion.io/mcp/rest/get_company?id=684538"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpine-services-group-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpine-services-group-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpine-services-group-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pine-services-group-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpine-services-group-success-manager"}]}