{"id":3282525,"url":"https://alion.io/job/pinewood-project-manager-cape-town","title":"Project Manager - Cape Town","company":{"id":687232,"name":"Pinewood","domain":"pinewood.ai","url":"https://alion.io/company/pinewood-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":17,"ghost_share":0,"stale_share":0.471,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":52000,"period":"year","method":"role_country_seniority_unknown","sample_n":73},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Jira","optional":false},{"name":"Trello","optional":false}],"status":"live","first_seen_at":"2026-10-26T17:12:13Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T11:56:15Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"This role is focused on managing customer concerns and supporting the successful implementation of the Pinewood Automotive Intelligence Platform across dealerships. As a Project Manager, you’ll combine strong project management expertise with in-depth product knowledge, acting as a Subject Matter Expert (SME) on new implementation projects to ensure a smooth and effective delivery experience.\nYou’ll work closely with customers and internal teams, guiding implementation activities, addressing customer needs, and ensuring projects are delivered efficiently while maintaining high standards of service and customer satisfaction.\nThis role suits someone who combines excellent communication and stakeholder management skills with strong project coordination capabilities and a passion for understanding software products, solving problems, and building lasting customer relationships in a fast-paced, delivery-focused environment.\nKey Responsibilities:\nMaintain a register of customer concerns, ensuring timely follow-ups, clear communication, and effective resolution.\nCollaborate with cross-functional teams to address customer issues and communicate feedback to relevant stakeholders.\nOversee the discovery and initial setup phases of new customer implementations and projects for existing customers across Africa.\nLead implementation projects from initiation to closure, ensuring alignment with customer requirements and business objectives.\nAct as the Product Subject Matter Expert (SME), providing product guidance and expertise throughout implementation projects.\nCollaborate with other Project Managers to establish and maintain consistent project delivery frameworks, governance, and quality standards.\nFacilitate training sessions for customers and internal teams on product features, functionality, and processes.\nManage project timelines, budgets, risks, and customer expectations to ensure successful delivery.\nAct as the primary liaison between Customer Operations and internal departments for customer concerns and the initial stages of implementation projects.\nProvide regular project progress updates and performance reports to senior leadership and key stakeholders.\nMaintain clear and consistent communication with customers throughout implementation, training, and delivery.\nOversee the preparation of customer-facing updates, documentation, and announcements to ensure accuracy and transparency.\nGather post-implementation feedback to identify opportunities to improve the product, customer experience, and delivery processes.\nDevelop and maintain accurate project documentation, including project scopes, timelines, and change controls.\nEstablish and implement best practices for project management, customer engagement, and delivery.\nLead project reviews, document lessons learned, and implement continuous improvement initiatives.\nCoach, mentor, and support team members in developing effective project delivery and management practices.\nIdentify and implement innovative project management approaches to improve efficiency, consistency, and scalability across teams.\nRequirements\nBachelor’s degree in Business, Project Management, or a related field.\nStrong understanding of product management principles and the software development lifecycle.\nProficient in project management tools (e.g., Jira, Asana, Trello).\nExcellent organizational skills and attention to detail.\nStrong problem-solving and analytical abilities.\nExceptional communication and interpersonal skills, with the ability to work effectively with a variety of stakeholders.\nAbility to manage multiple projects simultaneously in a fast-paced environment.\nCustomer-focused mindset with a passion for enhancing user experience.\nProactive and self-motivated, with a strong sense of ownership and accountability.\nAdaptable and open to feedback, with a continuous improvement attitude.\nOccasional travel to meet with dealers, partners, and manufacturers for insight gathering, feedback, and validation (SA, Africa, UK).\nWhy Join Pinewood.AI?\nThis is an exciting opportunity to play a key role in delivering successful software implementations and enhancing the customer experience within a fast-growing, innovative automotive software company. You’ll work closely with customers and cross-functional teams, using your project management expertise and product knowledge to drive seamless implementations, resolve customer concerns, and deliver meaningful business outcomes. With a culture that values collaboration, customer satisfaction, and continuous improvement, Pinewood.AI is the place to make your mark.\nAbout Us:\nOur story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.\nPinewood’s cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.","description_format":"text","description_chars":5425,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Software"],"lifecycle":[{"event":"open","at":"2026-10-26T17:12:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":33,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/pinewood-project-manager-cape-town","json_url":"https://alion.io/job/pinewood-project-manager-cape-town.json","meta":{"generated_at":"2026-10-29T13:15:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19895,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687232},"rest":"https://alion.io/mcp/rest/get_company?id=687232"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpinewood-project-manager-cape-town"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpinewood-project-manager-cape-town"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpinewood-project-manager-cape-town"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pinewood-project-manager-cape-town\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpinewood-project-manager-cape-town"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3282525}},{"tool":"search_jobs","arguments":{"company":"pinewood.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3282525},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}