{"id":2321844,"url":"https://alion.io/job/ping-identity-senior-manager-technical-account-manager","title":"Senior Manager, Technical Account Manager","company":{"id":6378,"name":"Ping Identity","domain":"pingidentity.com","url":"https://alion.io/company/ping-identity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":179000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1760},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"Ping Identity","optional":false},{"name":"Zero Trust","optional":true}],"status":"live","first_seen_at":"2026-10-12T04:37:14Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T17:07:23Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About Ping Identity: \nAt Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. \nOur intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. \nWhile protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. \nWe're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. \nThe Senior Manager, Technical Account Management is a high-visibility leadership role requiring a blend of identity domain depth, delivery excellence, and strategic customer advocacy. You will lead, scale, and mentor a team of Technical Account Managers who act as embedded trusted advisors to Ping’s most strategic and complex Elite customers.\nYour team is responsible for ensuring that our Elite partners successfully deploy, integrate, and optimize the entire Ping Identity portfolio-spanning user orchestration, advanced multi-factor authentication (MFA), decentralized identity, and fraud protection. Success in this role is measured by the operational health, retention, and overall customer experience of your assigned portfolio. You will operate with significant autonomy to refine our delivery methodologies, design proactive support strategies, and forge seamless feedback loops between our customers and internal Product and Engineering teams.\nKey Responsibilities\nPeople Leadership & Talent Pipeline: Lead and mentor a team of Technical Account Managers. Establish clear performance standards, foster a culture of technical curiosity regarding emerging identity standards, and design proactive career development plans. Drive the hiring strategy to secure a diverse pool of elite technical talent across various experience levels.\nOperational Strategy & Scaling: Define the technical account management roadmap for our Elite accounts. Assess team capability, align technical skill sets with evolving IAM deployment models (SaaS, software, and co-managed environments), and implement scalable processes within the Customer Experience organization that can adapt as our customer base expands.\nProactive Account Health & Risk Mitigation: Oversee the delivery of architectural design reviews, operational health checks, and pre-launch risk assessments for critical identity milestones. Ensure your team drives root-cause analysis for major operational incidents and implements long-term preventative measures.\nExecutive Advocacy & Relationship Management: Build strong, long-term relationships with key customer stakeholders, including CISOs, CIOs, and Lead Identity Architects. Translate complex technical milestones into strategic security and business outcomes to cultivate deep executive trust.\nCross-Functional Alignment: Act as a critical bridge between customers and Ping’s internal teams. Partner closely with Customer Experience leaders, Account Executives (AEs), and Support teams to safeguard renewals, mitigate friction, and provide Product Management with structured feedback on feature requests and product direction.\nRelationship Safeguarding & Escalation Leadership: Serve as the definitive escalation partner for high-impact customer friction and complex technical roadblocks. Proactively monitor account health indicators and relationship trends to get ahead of deployment risks, mobilizing cross-functional resolution efforts across Support, Product, and Engineering to protect trust and preserve our Elite partnerships.\nBasic Qualifications\n10+ years of experience in technical account management, enterprise customer experience engineering, technical support leadership, or complex IT delivery.\n5+ years of direct people management experience overseeing technical, client-facing engineering teams.\nProven track record of scaling technical delivery teams, driving operational excellence, and maximizing Elite customer experience and retention.\nDemonstrated capability to interface confidently with C-level executives, possessing the strong executive presence required to navigate complex organizational dynamics.\nExperience collaborating closely with sales or account management organizations to achieve shared customer outcomes.\nDeep knowledge of large-scale enterprise IT ecosystems, application integrations, and security architectures.\nPreferred Qualifications\nIdentity & Access Management (IAM) Expertise: Practical familiarity with IAM principles, directory services, Zero Trust security frameworks, and core protocols (such as SAML, OIDC, OAuth, and FIDO2).\nBachelor’s degree in Computer Science, Cybersecurity, Information Technology, or equivalent practical experience in complex technical environments.\nProven experience managing remote, cross-functional, or geographically distributed technical engineering teams within a fast-growing software or cybersecurity company.\nBackground in leading or advising on digital transformation initiatives, legacy-to-modern identity migrations, or complex software integration projects.\nRecognized industry certifications such as CISSP, CCSP, or identity-specific credentials.\nLife at Ping:\nWe believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. \nHere are just a few of the things that make Ping special:\nA company culture that empowers you to do your best work.\nEmployee Resource Groups that create a sense of belonging for everyone.\nRegular company and team bonding events.\nCompetitive benefits and perks.\nGlobal volunteering and community initiatives\nOur Benefits: \nGenerous PTO & Holiday Schedule \nParental Leave\nProgressive Healthcare Options\nRetirement Programs\nOpportunity for Education Reimbursement \nCommuter Offset (Specific locations) \nPing is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.\nWe are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.","description_format":"text","description_chars":7406,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Cloud Security","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-12T06:12:16Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":9,"expected_fill_days":39,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/ping-identity-senior-manager-technical-account-manager","json_url":"https://alion.io/job/ping-identity-senior-manager-technical-account-manager.json","meta":{"generated_at":"2026-10-21T19:00:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26932,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6378},"rest":"https://alion.io/mcp/rest/get_company?id=6378"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fping-identity-senior-manager-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fping-identity-senior-manager-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fping-identity-senior-manager-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ping-identity-senior-manager-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fping-identity-senior-manager-technical-account-manager"}]}