{"id":1036624,"url":"https://alion.io/job/ping-identity-senior-technical-account-manager-2","title":"Senior Technical Account Manager","company":{"id":6378,"name":"Ping Identity","domain":"pingidentity.com","url":"https://alion.io/company/ping-identity","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":155000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ping Identity","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-09-18T15:28:47Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-10T13:49:42Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"About Ping Identity: \nAt Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. \nOur intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. \nWhile protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. \nWe're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. \nRole Summary:\nAs a Senior Technical Account Manager, you are a recognized Subject Matter Expert (SME) entrusted with managing our highest-spend, global accounts. You will identify systemic operational risks and coordinate cross-functional resources to mitigate impact. Engaging regularly with VPs, Executives, and occasionally C-level stakeholders, you will translate complex business requirements into multi-product operational strategies. As a leader on the floor, you will optimize delivery frameworks, act as a Cluster Lead, and navigate high-pressure landscapes with poise to cement your status as a Trusted Advisor.\nYou will:\nManage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments.\nOptimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the team.\nAct as a high-judgment advocate, balancing customer needs with the internal roadmap to ensure customers feel heard while maintaining a sustainable partnership.\nActively support the development and testing of new AI-driven tools, providing critical feedback loops to ensure AI-generated insights align with enterprise standards.\nServe as a Cluster Lead and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalations.\nLead internal programs to increase team-wide efficiency, operational consistency, and technical readiness.\nRepresent Ping Identity at regional events and cross-functionally influence Engineering and Product teams to elevate the customer experience.\nYou have:\nMust have a minimum of 7+ years of enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role, with a proven track record of managing global, highly complex enterprise accounts.\nAdvanced knowledge of the cybersecurity domain, including Zero Trust architectures, secure cloud deployments, and integration of identity within broader security ecosystems.\nExperience utilizing AI productivity tools as a force multiplier to optimize operational efficiency, streamline troubleshooting, and enhance complex customer reporting.\nDeep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems.\nDemonstrated ability to translate complex business requirements into operational technical strategies for executive (VP/C-level) audiences.\nStrong mentorship and leadership skills, with a history of enabling the professional growth of peers.\nHigh technical integrity and the ability to handle sensitive, high-pressure escalations with executive stakeholders.\nYou have an advantage if:\nAdvanced architectural experience with the Ping Identity suite and APIs.\nDeep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols.\nExperience leading cross-functional task forces or internal efficiency programs.\nSalary Range \n$155,000 to $180,000\nIn accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.\nLife at Ping:\nWe believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. \nHere are just a few of the things that make Ping special:\nA company culture that empowers you to do your best work.\nEmployee Resource Groups that create a sense of belonging for everyone.\nRegular company and team bonding events.\nCompetitive benefits and perks.\nGlobal volunteering and community initiatives\nOur Benefits: \nGenerous PTO & Holiday Schedule \nParental Leave\nProgressive Healthcare Options\nRetirement Programs\nOpportunity for Education Reimbursement \nCommuter Offset (Specific locations) \nPing is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.\nWe are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.","description_format":"text","description_chars":6018,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Cloud Security","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-18T16:36:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 15 · green card filings: 6","filings_12m":15,"filings_prev_12m":4,"green_card_filings_12m":6,"median_offered_wage_usd":188929,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2}],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.752,"p_room":0.55,"age_days":52,"expected_fill_days":38,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":false},"html_url":"https://alion.io/job/ping-identity-senior-technical-account-manager-2","json_url":"https://alion.io/job/ping-identity-senior-technical-account-manager-2.json","meta":{"generated_at":"2026-11-10T17:01:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5180,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6378},"rest":"https://alion.io/mcp/rest/get_company?id=6378"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fping-identity-senior-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fping-identity-senior-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fping-identity-senior-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ping-identity-senior-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fping-identity-senior-technical-account-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1036624}},{"tool":"search_jobs","arguments":{"company":"pingidentity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1036624},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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