{"id":2692470,"url":"https://alion.io/job/ping-identity-technical-account-manager-2","title":"Technical Account Manager","company":{"id":6378,"name":"Ping Identity","domain":"pingidentity.com","url":"https://alion.io/company/ping-identity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":139000,"period":"year","method":"role_country_seniority_unknown","sample_n":226},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Ping Identity","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T08:19:37Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T18:39:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Ping Identity: \nAt Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. \nOur intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. \nWhile protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. \nWe're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. \nRole Summary:\nAs a Technical Account Manager (TAM), you are the proactive partner responsible for ensuring new and existing clients successfully achieve their strategic outcomes using Ping Identity solutions. Operating within the Global Support Organization, you will guide the customer’s journey from purchase to production, reviewing configurations and translating complex use cases into sound product architecture. By regularly engaging with customer leadership (up to the Director and VP levels) and taking full ownership of your accounts' technical trajectory, you will ensure customers are fully optimized and continuously receiving value from their Ping investments.\nYou will:\nProvide proactive technical recommendations, architectural reviews, and best practices for Ping solutions tailored to the customer's identity and security needs.\nConduct regular environment health reviews and business reviews to highlight success against goals and ensure full value adoption.\nAct as the voice of the customer, advocating for product features and internal roadmap adjustments that drive long-term operational success.\nAdopt and utilize internal AI tools to generate customer reports, technical recommendations, and data-driven insights to boost daily productivity.\nTake full accountability for the technical trajectory of your accounts, ensuring no ball is dropped between the customer and internal Ping teams.\nIdentify opportunities to improve internal reporting and automate status tracking to better visualize customer health.\nContribute to internal Knowledge Bases (KBs) and support the onboarding of new TAMs by sharing operational best practices.\nRepresent the TAM role with professionalism during internal summits and occasionally act as a liaison during off-hours for critical customer upgrades.\nYou have:\nMust have enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role.\nFoundational knowledge of the cybersecurity domain, including common security technologies, enterprise network architectures, and basic threat landscapes.\nFamiliarity with leveraging standard AI productivity tools to enhance daily workflows, streamline communication, and generate basic data-driven insights.\nUnderstanding of Java, web technologies, and enterprise architecture.\nStrong verbal and written communication skills with the ability to build credible, transparent relationships with customer leaders.\nExperience with Identity Management, Access Management, or Federation.\nAbility to manage both proactive and reactive tasks effectively while demonstrating high ownership.\nExperience with SFDC or equivalent CRM systems.\nOn-call availability may be a requirement for this position.\nYou have an advantage if:\nExperience with Ping Identity solutions and APIs.\nExperience with Windows and Linux operating systems.\nGeneral networking knowledge of protocols like HTTP/S, TCP/IP.\nGeneral knowledge of protocols such as SAML, OAuth, or OpenID Connect.\nBachelor’s Degree in Computer Science or equivalent experience.\nLife at Ping:\nWe believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. \nHere are just a few of the things that make Ping special:\nA company culture that empowers you to do your best work.\nEmployee Resource Groups that create a sense of belonging for everyone.\nRegular company and team bonding events.\nCompetitive benefits and perks.\nGlobal volunteering and community initiatives\nOur Benefits: \nGenerous PTO & Holiday Schedule \nParental Leave\nProgressive Healthcare Options\nRetirement Programs\nOpportunity for Education Reimbursement \nCommuter Offset (Specific locations) \nPing is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.\nWe are an Equal Opportunity/Affirmative Action employer. 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