{"id":76991,"url":"https://alion.io/job/ping-identity-technical-account-manager","title":"Technical Account Manager","company":{"id":6378,"name":"Ping Identity","domain":"pingidentity.com","url":"https://alion.io/company/ping-identity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Ping Identity","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-02-24T23:05:04Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-17T09:11:43Z","board_verified":true,"closed_at":null,"days_open":234,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":234},"description":"About Ping Identity: \nAt Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. \nOur intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. \nWhile protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. \nWe're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. \nAs a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with their Ping solutions. As part of the company’s Global Support Organization, you will work with a variety of cross functional teams at Ping to ensure a client’s journey from purchase to production is smooth and well managed. You will partner with the customer to ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that you deliver value to our customers.\nYou will:\nProvide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs\nFacilitate visibility into company’s product roadmap to help educate and engage customers\nAssist with over-the-shoulder configuration help on features and flows\nCoordinate and conduct business reviews with customer leadership to highlight success against goals/performance\nAssistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer\nProvide customers with ad-hoc training to help build the skills in the 'most needed' areas\nEngage in the escalation and priority of support tickets created by clients in the program as needed\nProvide product demonstrations of Ping technologies\nCoordinate with other Ping Identity teams - including Support, Engineering and Product Management teams - to ensure customer needs are being addressed and resolved\nProvide feedback to Product Management for future products or enhancements based on trends and requirements \nOccasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products\nManage ongoing customer needs effectively to ultimately drive high customer retention and loyalty\nYou have:\nUnderstanding of Java and knowledge of web technologies \nMust have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role\nStrong verbal and written communication skills\nStrong organizational skills\nExperience with SFDC or equivalent CRM systems\nAbility to manage proactive and reactive tasks effectively\nProven track record in managing relationships with large enterprise clients\nExperience with Identity Management, Access Management or Federation\nOn-call may be a requirement for this position\nYou have an advantage if:\nExperience with Ping Identity solutions and APIs\nExperience with Windows and Linux operating systems\nGeneral networking knowledge of protocols like HTTP/S, TCP/IP\nGeneral knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus\nBachelor’s Degree in Computer Science or equivalent experience\nSalary Range \n$120,000 to $140,000\nIn accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.\nLife at Ping:\nWe believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. \nHere are just a few of the things that make Ping special:\nA company culture that empowers you to do your best work.\nEmployee Resource Groups that create a sense of belonging for everyone.\nRegular company and team bonding events.\nCompetitive benefits and perks.\nGlobal volunteering and community initiatives\nOur Benefits: \nGenerous PTO & Holiday Schedule \nParental Leave\nProgressive Healthcare Options\nRetirement Programs\nOpportunity for Education Reimbursement \nCommuter Offset (Specific locations) \nPing is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.\nWe are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.","description_format":"text","description_chars":5824,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Cloud Security","Information Security"],"lifecycle":[{"event":"open","at":"2026-02-24T23:05:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 15 · green card filings: 6","filings_12m":15,"filings_prev_12m":4,"green_card_filings_12m":6,"median_offered_wage_usd":188929,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.255,"p_room":0.28,"age_days":234,"expected_fill_days":39,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/ping-identity-technical-account-manager","json_url":"https://alion.io/job/ping-identity-technical-account-manager.json","meta":{"generated_at":"2026-10-17T09:44:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12814,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6378},"rest":"https://alion.io/mcp/rest/get_company?id=6378"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fping-identity-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fping-identity-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fping-identity-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ping-identity-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fping-identity-technical-account-manager"}]}