{"id":1526415,"url":"https://alion.io/job/pinkerton-gsoc-operator","title":"GSOC Operator","company":{"id":2000881,"name":"Pinkerton","domain":"pinkerton.com","url":"https://alion.io/company/pinkerton-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1450},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-30T14:19:04Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-01T01:28:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\n170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.\nPinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.\nThe GSOC Operator, assigned to one of Pinkerton’s largest global clients, will lead the day to day activities assigned by the Supervisors induringssigned shifts within the client's centre. The Operator is responsible for managing alarms and assessing the priority of alarms and dispatching accordingly.\nResponsibilities\nRepresent Pinkerton’s core values of integrity, vigilance, and excellence.\nComplete email communications regarding alarms as the process dictates.\nReceive proper shift handing and taking over of pending alarms action list.\nManage alarms, ascertain the priority, and dispatch accordingly.\nAcknowledge alarm priorities as noted within the SLA.\nUpdate tickets received (Trouble Ticket), assign based on the concern, and complete follow up/closure.\nCreate tickets for malfunctioning and excessive alarms.\nWork in coordination with BAC throughout the shifts to complete necessary tasks.\nManage general usage and navigation of security cameras and raise TT for issues, as needed.\nUpdate the Shift Supervisor regarding escalation for remedial actions.\nAll other duties, as assigned.\nQualifications\nGraduate with one to three years of BMS, command centre,and/ or security experience. Freshers with good communication skills may also apply.\nKnowledge of world news and current events.\nEffective written and verbal communication skills.\nAble to multi-task in a fast-paced, and at times, stressful work environment.\nAble to constantly learn new tools and innovations.\nClient orientated and results focused.\nSelf motivated and curious.\nComputer skills; Microsoft Office.\nWorking Conditions:\nWith or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;\nRegular computer usage.\nOccasional reaching and lifting of small objects and operating office equipment.\nFrequent sitting.\nAble to work in shift 24*7 operations and 6 days a week.\nWilling to work overtime, as needed.\nTravel, as required.\nPinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.","description_format":"text","description_chars":2969,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Penetration Testing"],"lifecycle":[{"event":"open","at":"2026-09-30T14:19:04Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pinkerton-gsoc-operator","json_url":"https://alion.io/job/pinkerton-gsoc-operator.json","meta":{"generated_at":"2026-10-01T12:48:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4291,"day_limit":5000,"remaining_today":709,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}