{"id":1526408,"url":"https://alion.io/job/pinkerton-gsoc-supervisor","title":"GSOC Supervisor","company":{"id":2000881,"name":"Pinkerton","domain":"pinkerton.com","url":"https://alion.io/company/pinkerton-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2298},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-30T14:19:04Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-01T01:28:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\n170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.\nPinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.\nThe GSOC Supervisor, assigned to one of Pinkerton's largest global clients, leads the day-to-day activities of assigned shifts within the client's alarm monitoring centre. The Supervisor is responsible for line-level supervision of up to ten Operators, ensures that all positions are staffed with qualified personnel and operations are conducted within established policies and procedures.\nResponsibilities\nRepresent Pinkerton’s core values of integrity, vigilance, and excellence.\nReceive shift pass-down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance.\nMaintain situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally.\nDraft and send emergency mass notifications and other crisis communications.\nEnsure that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents in a timely manner.\nAssist the client's security personnel with the development and/or revision of security operation centre processes, protocols, and systems.\nIdentify and route security concerns for resolution regarding physical security alarms.\nProvide back-up support and on-call functions, as needed.\nOversee quality control and oversight for all production, support, and staffing functions in conjunction with BAC Operations Manager.\nDirectly assist in developing and maturing the capabilities of the BAC including support for operations and the intelligence/analytics areas.\nSupervise the maintenance and deployment of a BAC knowledge management dashboard.\nPartner with Operations Manager to identify process and quality improvements.\nRepresent the BAC in meetings with client personnel.\nTriage and manage incidents of workplace violence or other associate misconduct.\nDevelop and execute training for the Operators in all control room functions and conduct training exercises with the field leadership team.\nAll other duties, as assigned.\nQualifications\nGraduate with at least five years of experience in BMS, command centre, and/or security operations including dispatch duties within a Supervisor role.\nEffective instructional, written, and verbal communication skills.\nCustomer service skills.\nKnowledge of security systems for access control, CCTV systems, badging systems, and alarm monitoring systems.\nKnowledge of research and analysis processes.\nAble to multitask in a fast-paced, and at times stressed work environment.\nComfortable with a high-tech work environment and constant learning of new tools and innovations.\nSelf-motivated, curious, and knowledgeable pertaining to news and current events.\nDependable team leader with business maturity, enthusiasm, and a positive attitude.\nComputer skills; Microsoft office.\nWorking Conditions:\nWith or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;\nRegular computer usage.\nOccasional reaching and lifting of small objects and operating office equipment.\nFrequent sitting, standing, and/or walking.\nTravel, as required.\nPinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.","description_format":"text","description_chars":4168,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Penetration Testing"],"lifecycle":[{"event":"open","at":"2026-09-30T14:19:04Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:28","velocity","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pinkerton-gsoc-supervisor","json_url":"https://alion.io/job/pinkerton-gsoc-supervisor.json","meta":{"generated_at":"2026-10-03T00:44:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":428,"day_limit":5000,"remaining_today":4572,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}