{"id":1526425,"url":"https://alion.io/job/pinkerton-operations-director","title":"Operations Director","company":{"id":2000881,"name":"Pinkerton","domain":"pinkerton.com","url":"https://alion.io/company/pinkerton-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":57000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1115},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-30T14:19:04Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-01T01:28:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\n170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.\nPinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our team of industry subject matter experts.\nThe Operations Director - Pinkerton India leads end-to-end service delivery across Pinkerton’s EPIC portfolio (Embed, Protect, Investigate, Consult) to ensure outstanding client outcomes, rigorous accountability, and optimal cost-to-value. This role orchestrates multi-service operations, vendor/partner networks, and internal teams to deliver on-time, in-scope, and within-budget results. The Director drives a culture of ownership, safety, integrity, vigilance, and excellence while scaling processes, enhancing quality, and meeting or exceeding contractual SLAs and KPIs.\nResponsibilities\nRepresent Pinkerton’s core values of integrity, vigilance, and excellence.\nServe as the senior operations point of contact for client accounts in India, aligning scope, priorities, and SLAs with Pinkerton’s EPIC model.\nCoordinate services and operational/administrative support needs; oversee dispatch, scheduling, and reporting across assignments and programs.\nAnswer and triage escalations from clients, Directors, and Operations Coordinators, ensure swift, transparent communication and resolution.\nCommunicate assignment/project expectations, timelines, risks, and success criteria to all parties; maintain impeccable documentation.\nDesign, standardize, and enforce SOPs, operational playbooks for consistent delivery across regions and service lines.\nManage workflows end-to-end; assign agents and specialist resources to specific assignments based on capability, compliance, and cost.\nTrack program milestones and deadlines; monitor the status of assigned projects and initiate course-corrections proactively.\nUtilize scorecards to measure activities and outcomes (e.g., Deployable Assets programs), driving continuous improvement.\nTrack results and issue reports on completed work, non-conformities, corrective and improvement plans; own CAPA closure.\nEnsure deadlines are met for scheduling, dispatching, audits, and post checks; verify outcomes (vendor hour approvals, virtual/onsite post checking).\nSend and manage external partner self-assessments and security questionnaires using approved web-based tools; drive timely completion and remediation.\nLead root-cause analyses, implement preventive actions, and institutionalize lessons learned across teams and vendors.\nBuild and govern a high-performing vendor ecosystem (including Global Alliance Members where applicable) with clear rate cards, SLAs, and compliance obligations.\nNegotiate, onboard, and performance-manage vendors; conduct QBRs, enforce service credits, and manage escalations to protect client outcomes and margin.\nOptimize vendor utilization, travel/logistics, and deployment patterns to balance speed, quality, risk, and cost.\nOwn operational budgeting, forecasting, and margin protection; drive cost-per-outcome efficiency without compromising quality or safety.\nImplement demand planning, capacity models, and pricing/quoting discipline; monitor variance and initiate corrective actions.\nImprove invoice accuracy, WIP hygiene, and cycle times; partner with Finance on revenue recognition and profitability.\nEnsure compliance with PSARA, Contract Labour (Regulation & Abolition) Act, Shops & Establishments, PoSH, client codes of conduct, and data privacy/information security requirements.\nMaintain audit readiness; coordinate internal/external audits and remediation plans.\nChampion agent safety through virtual and on-site post checks, journey management, and incident reporting protocols.\nHire, coach, and develop a high-performing operations team; set clear goals and hold teams and vendors accountable.\nFoster a culture of integrity, vigilance, excellence, transparency, and client-obsession; recognize strong performance and address underperformance promptly.\nDrive change management and cross-functional collaboration with Sales, Finance, Legal, HR, and Regional Ops.\nAll other duties, as assigned.\nQualifications\nBachelor’s degree required; MBA or equivalent advanced degree preferred. 12-15 years of progressive experience in corporate security/operations or adjacent services, including multi-vendor orchestration and client service delivery. Experience with escalation/crisis management, incident response coordination, and audit/quality systems. Certifications preferred: CPP, PSP, PMP, Lean Six Sigma (Green/Black Belt) or equivalent.\nAccountability and ownership mindset; data-driven decisioning; strong financial acumen.\nVendor negotiation, rate-card governance, and performance management.\nProgram/Project management, capacity planning, and resource optimization.\nRisk assessment, SOP design, and continuous improvement (Kaizen/CAPA/RCA).\nHigh integrity, vigilance, and excellence aligned to Pinkerton values.\nFluency in English and Hindi; additional Indian languages an advantage.\nExcellent communication and stakeholder management skills; ability to influence at executive level.\nProven leadership of national programs with measurable SLA/KPI achievement and cost optimization.\nStrong knowledge of India regulatory environment (PSARA, CLRA, Shops & Establishments, PoSH) and client compliance expectations.\nProficiency with scheduling/dispatch platforms, CRM/ITSM tools (e.g., Salesforce/ServiceNow), and collaboration suites.\nAdvanced Excel; reporting/BI (Power BI/Tableau) for scorecards and operational insights.\nWeb-based tools for self-assessments/security questionnaires; audit and document control systems.\nWorking Conditions:\nWith or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;\nRegular computer usage.\nOccasional reaching and lifting of small objects and operating office equipment.\nFrequent sitting, standing, and/or walking. \nTravel, as required.\nPinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.","description_format":"text","description_chars":6727,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Hindi","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Penetration Testing"],"lifecycle":[{"event":"open","at":"2026-09-30T14:19:04Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:4","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pinkerton-operations-director","json_url":"https://alion.io/job/pinkerton-operations-director.json","meta":{"generated_at":"2026-10-01T09:44:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":479,"day_limit":5000,"remaining_today":4521,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}