{"id":1526413,"url":"https://alion.io/job/pinkerton-physical-security-operations-support-specialist","title":"Physical Security Operations Support Specialist","company":{"id":2000881,"name":"Pinkerton","domain":"pinkerton.com","url":"https://alion.io/company/pinkerton-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":114000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4596},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T14:19:04Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-25T00:55:39Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Overview\n170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.\nPinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.\nThe Physical Security Operations Support Specialist will support the day-to-day delivery of the physical security program for a global video gaming company, with a primary focus on Korea and wider APAC operations. Based in Seoul, this role will act as a local and regional point of contact for physical security matters, supporting office security operations, vendor coordination, security systems administration, incident response, and event security planning.\nThis role, based in Seoul, Korea, supports physical security operations across Korean offices, with additional support extended to APAC sites and regional projects, including Tokyo, Shanghai, Taipei, Sydney, and Melbourne.The role reports to regional Physical Security leadership in London and works closely with Workplace, IT, Health and Safety, local site teams, and external security vendors to deliver physical security services consistently, professionally, and in line with global standards.\nResponsibilities\nRepresent Pinkerton’s core values of integrity, vigilance, and excellence.\nAdminister, maintain, and support physical security technology across assigned sites, including access control, video management, badging, visitor management, intrusion detection, and related security systems.\nTroubleshoot user, application, network, and hardware issues, coordinate repairs, and ensure service providers deliver timely and effective resolutions.\nManage and support the security technology break-fix lifecycle.\nProvide initial triage and troubleshooting for access control, badging, video surveillance, and other physical security system faults reported by Workplace, IT, site teams, employees, or the global security operations center.\nRaise, manage, and track vendor tickets for unresolved equipment, software, or system faults that require third-party support.\nMaintain accurate records of system issues, service tickets, vendor actions, and resolution updates.\nCoordinate quotes and scopes of work for security equipment additions, changes, removals, repairs, and decommissioning, ensuring accuracy, value, and alignment with standards.\nSupport local administrators and site teams with access control processes, system use, and day-to-day security technology administration.\nAttend relevant security, Workplace, IT, and project meetings, providing clear updates, notes, actions, and escalation points.\nSupport the development, review, and maintenance of site security procedures, post orders, and operating guidance for security officers and local response teams.\nPartner with Workplace managers and site leaders to support appropriate guard force coverage, service levels, and operational readiness.\nCoordinate with security providers, landlords, and local vendors to monitor performance, resolve issues, and maintain agreed service standards.\nProvide responsive operational support during incidents, urgent security matters, office changes, events, and business-critical activities.\nWork with Global Security and Safety, Workplace, IT, HR, and Health and Safety stakeholders to identify risks, resolve issues, and drive continuous improvement.\nSupport physical security planning and delivery for employee events, executive visits, gaming activations, launches, and other business activities.\nAssist the global security operations center with incident intake, information gathering, local coordination, and follow-up actions, when required.\nSupport incident response, emergency preparedness, and crisis management activity in coordination with regional leadership and local stakeholders.\nMaintain accurate site security records, vendor contact lists, asset information, emergency contacts, procedures, and operational documentation.\nAll other duties, as assigned.\nQualifications\nPrefer bachelor’s degree with at least five years of experience in corporate physical security, security operations, risk management, law enforcement, military, or a related operational security environment. Experience working with vendors, landlords, Workplace teams, IT teams, and cross-functional stakeholders in a corporate environment. Working knowledge of physical security systems, including access control, video management, badging, visitor management, intrusion detection, and related hardware and software.\nStrong organizational skills, sound judgment, discretion, and the ability to manage multiple priorities in a fast-paced creative and technology-led environment. \nBased in Seoul, Korea, with the ability and willingness to travel within Korea, across APAC, and internationally when required. \nFluent in written and spoken Korean and English. \nAbility to provide out-of-hours support for urgent incidents, events, or business-critical security requirements. \nCommitted to continuous learning, professional development, and contributing to a proactive, employee-focused security culture. \nWorking Conditions:\nWith or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;\nRegular computer usage.\nExposure to sensitive and confidential \nStandard working hours will be aligned to local Seoul business hours, Monday to Friday.\nFlexibility required for out-of-hours support during incidents, urgent operational matters, or events.\nRegular computer \nTravel, as required.\nPinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.","description_format":"text","description_chars":6301,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Korean","level":"All 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