{"id":1526410,"url":"https://alion.io/job/pinkerton-soc-analyst","title":"SOC Analyst","company":{"id":2000881,"name":"Pinkerton","domain":"pinkerton.com","url":"https://alion.io/company/pinkerton-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Security","role_family":"Security","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Querétaro, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":66000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":309},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-30T14:19:04Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-01T01:28:13Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\n170+ Years Strong. Industry Leader. Global Impact.\n At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.\nPinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.\nThe SOC Analyst, assigned to one of Pinkerton's largest global clients, will be responsible for operational and administrative support functions. This role takes calls from internal and external stakeholders and determines the necessary service logistics, communicates and manages associated workflows, schedules Agents, tracks and reports assignment/project outcomes, and assists with the overall successful delivery and execution of security-related services.\nResponsibilities\nRepresent Pinkerton’s core values of integrity, vigilance, and excellence.\nCoordinate services and provide operational and administrative support needs.\nAnswer calls as necessary to assist with the dispatch, scheduling, and reporting of requested services.\nManage the associated workflows and assign Agents to specific assignments, as needed.\nCommunicate assignment expectations to all parties involved.\nEnsure deadlines are met for scheduling, dispatching, and audits of related records.\nTrack and report outcomes of schedules.\nSend schedules to requesting individuals/teams.\nReceive and document schedule information as directed.\nMonitor schedule outcomes in real-time.\nDetect and prevent schedule deviations through direct contact via phone or other system with Agents\nReconcile schedule and time records, including real-time changes and entries.\nTrack, collect, and report additional metrics as assigned.\nPrepare weekly, bi-monthly, and any additional reports requested for special projects.\nProcess and prioritize emergency and non-emergency requests for assistance and respond accordingly.\nEnter, update, and retrieve information from multiple computer systems.\nProcess and maintain a wide variety of files, logs, reports, and forms.\nDraft incident and quality reports based on first-hand interaction/direct involvement in events if needed or as directed.\nMaintain in-depth knowledge of and adhere to emergency procedures, dispatching procedures, and executive response procedures.\nPerform metrics tracking, data entry, and electronic reporting.\nSupport all department and company goals and objectives.\nAll other duties, as assigned.\nQualifications\nBachelor’s degree preferred with at least two years of dispatch communications, SOC, or security-related experience.\nCustomer service skills, preferred.\nSound judgment and decision-making skills.\nAble to manage multiple tasks/projects with competing deadlines and priorities.\nAble to carry out responsibilities with little or no supervision.\nEffective written and verbal skills at all levels within the organization and with external client representatives.\nAble to work independently and in a fast-paced environment.\nAttentive to detail and accuracy.\nAble to adapt as the external environment and the organization evolves.\nAble to maintain the highest level of professional appearance and demeanor.\nServe as an effective team member.\nComputer skills; Microsoft Office.\nWorking Conditions:\nWith or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;\nRegular computer usage.\nOccasional reaching and lifting of small objects and operating office equipment.\nFrequent sitting.\nPinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.","description_format":"text","description_chars":4179,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Cybersecurity","Professional Services","Penetration Testing"],"lifecycle":[{"event":"open","at":"2026-09-30T14:19:04Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:28","velocity","win:early","comp:junior"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pinkerton-soc-analyst","json_url":"https://alion.io/job/pinkerton-soc-analyst.json","meta":{"generated_at":"2026-10-03T03:57:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3947,"day_limit":5000,"remaining_today":1053,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}