{"id":1748693,"url":"https://alion.io/job/pinnacle-actuarial-resources-inc-it-analyst","title":"IT Analyst","company":{"id":2210342,"name":"Pinnacle Actuarial Resources, Inc.","domain":"pinnacleactuaries.com","url":"https://alion.io/company/pinnacleactuaries","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bloomington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ASP.NET Core","optional":false},{"name":"Azure","optional":false},{"name":"GitHub","optional":false},{"name":"IAM","optional":false},{"name":"JavaScript","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"PHP","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SAS","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"VMWare","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-03T07:21:03Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-15T11:54:04Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"SUMMARY\nUnder direction of the information technology manager, the information technology analyst (IT analyst) is responsible for performing technical support and programming/development tasks to help achieve business goals. The IT analyst supports Pinnacle’s enterprise IT systems by ensuring timely resolution and minimal service disruptions. The IT analyst provides technical support and training for staff, troubleshoots hardware and software issues, and develops, tests, documents, and maintains programs, applications and database structures.\nThe requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nESSENTIAL FUNCTIONS AND RESPONSIBILITIES\nTo perform this job successfully, an individual must be able to accomplish each essential function satisfactorily.\nEstablishand maintain regular communications with the IT manager regarding pertinent activities.\nContribute to departmental productivity and development objectives by participating in training programs.\nTrack annual research, development, professional, billable time and other time to meet planned goals.\nProvide group training and presentations for IT tools, software and procedures as directed.\nResponsible for ensuring that best practice is adhered to within their area, identifying deficiencies in procedures or systems, correcting as appropriate and referring to the IT manager where necessary.\nSupport quality control standards and implement improvements as needed.\nEnter time and expenses accurately and timely.\nHandle and process confidential information with complete discretion.\nFile projects and materials according to Pinnacle’s internal filing system.\nRegular, predictable and punctual attendance in a Pinnacle office when not working off-site.\nIT Support Technician Role\nProvide technical support on hardware/software issues, perform repairs for notebook and desktop computers, both in person and remotely. Install, assemble and configure computers and peripherals such as monitors, printers, scanners, and related hardware. Perform software updates, patches and routine maintenance.\nAssist end users with enrolling, troubleshooting, and managing mobile devices through MDM, ensuring compliance with security policies and resolving issues related to device access, app installations, and remote management.\nCommunicate with external vendors and researching solutions to sustain operations.\nAssist with the support of Pinnacle enterprise information system by performing technical tasks on system infrastructure (such as server hardware, server software and applications, network equipment, etc.) as directed by the IT manager.\nPrepare laptops for new hires by ensuring they are configured with the latest software updates, security patches, and the most recent system image, while maintaining accurate inventory records for all devices.\nCreate help desk tickets and escalate support issues to the relevant technician as needed; track open tickets and provide users with status updates.\nParticipate in 24x7x365 on-call rotation to support applications, promptly responding to incident notifications, and escalating them when necessary. \nSupport Identity and Access Management (IAM) systems, including provisioning, authentication, authorization, and role-based access control (RBAC), password changes.\nAssist with onboarding orientation for new hires on system usage, security protocols, and best practices to ensure they understand and comply with company standards.\nProvide setup and support needs for webinars and conference calls and any collaboration or meetings that require technology.\nAssist with information backup, archival, recovery, and verification/testing processes and procedures for all information systems data.\nConduct research on emerging computer hardware, software and standards in support of development efforts in coordination with IT Manager.\nProgrammer/Developer Role\nAssist in the definition, development and documentation of software and application objectives, functions, features, specifications, input/output requirements and deliverables on a project-by-project basis under the direction of IT Manager and in collaboration with IT personnel and project managers.\nDesign, write, maintain and optimize software programs, applications, and database structures for both internal and external use, ensuring functionality and performance meet specifications. \nDevelop and optimize SQL, T-SQL, and SAS code for efficient data access, reporting, and manipulation, tailored to program needs and internet platforms. \nWrite and maintain documentation to describe program development, coding, testing, changes and corrections for internal departmental use. Develop and maintain manuals and guidelines for programs.\nTrain employees to operate new or modified programs.\nConduct research on emerging application development software products, languages and standards in support of development efforts in coordination with IT manager.\nMonitor system performance of new and existing applications, troubleshoot issues, and implement automated solutions to optimize infrastructure efficiency and reliability.\nTest and examine code written by others, identify bugs or performance issues, and analyze results to ensure functionality, efficiency, and adherence to quality standards.\nSUPERVISORY RESPONSIBILITIES\nThis position does not have supervisory responsibilities.\nQualifications\nCOMPETENCIES\nAbility to:conduct research into software-related and programming-related issues and products and provide recommendations as needed\nprioritize workload, meet critical time deadlines and function with minimal supervision\ncommunicate effectively to exchange or convey information with all levels of staff and management\n\nKnowledge and experience on current equipment and technologies in use:Microsoft cloud applications - Azure/O365 Admin, Intune, Exchange, 365 Admin\nMicrosoft operating systems servers/workstation, Linux operating systems, VMWare ESXi \none or several major programming languages including Python, JavaScript, Power Shell, ASP.NET, VB.NET, C-sharp, XML, PHP, HTML, REST API, SQL, T-SQL, SAS\nsoftware development tools - Dockers, Kubernetes, GitHub \n\nKnowledge and experience in relational database management systems and other database products including Microsoft SQL Server and SAS\nClear understanding of software development domain and principles, design patterns, code structure, programming languages (front end and backend)\nExcellent analytical and mathematical skills\nEDUCATION AND/OR EXPERIENCE\nBachelor of Arts or Bachelor of Science degree from an accredited college or university; a degree in computer science or information systems preferred\nMinimum two years of practical business programming experience\nMinimum two years of practical business IT technical support experience\nExperience with Linux/UNIX bases technologies\nCERTIFICATES, LICENSES, REGISTRATIONS\nOne or more basic technology certificates desirable (A+, Network+, Security+, CCNA, SAS)\nThe base salary range for this position is $80,000 to $110,000. This position is also eligible for an annual performance bonus. The salary for this position is based on multiple factors, including but not limited to, the candidate’s experience, education and skills.\nPinnacle provides a comprehensive benefit package including 401k with company match and profit sharing; exceptional medical, dental and vision insurance; paid vacation, sick time, parental leave, holidays, summer days and community service time; life insurance, disability insurance and wellness benefits.\nAbout PINNACLE ACTUARIAL RESOURCES INC","description_format":"text","description_chars":7721,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Financial Advisory, Valuation & Restructuring"],"lifecycle":[{"event":"open","at":"2026-10-03T07:21:03Z"},{"event":"close","at":"2026-10-07T17:20:35Z"},{"event":"reopen","at":"2026-10-07T20:04:07Z"},{"event":"close","at":"2026-10-10T14:03:35Z"},{"event":"reopen","at":"2026-10-10T17:25:53Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.778,"p_room":0.9,"age_days":11,"expected_fill_days":22,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/pinnacle-actuarial-resources-inc-it-analyst","json_url":"https://alion.io/job/pinnacle-actuarial-resources-inc-it-analyst.json","meta":{"generated_at":"2026-10-15T20:26:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31081,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2210342},"rest":"https://alion.io/mcp/rest/get_company?id=2210342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpinnacle-actuarial-resources-inc-it-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpinnacle-actuarial-resources-inc-it-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpinnacle-actuarial-resources-inc-it-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pinnacle-actuarial-resources-inc-it-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpinnacle-actuarial-resources-inc-it-analyst"}]}