Program Delivery Lead

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.

Job Summary

• Program Daily Operations- Escalations, team support, dailydistribution, management of daily operations
• Request Management- Manage requests end to end
• Team Development - train, coach, and develop onboardingteam members to work in collaboration with the Director ofOperations on performance, attendance, and conductissues as well as staffing or resourcing needs
• Project Mgmt. - Mgmt. of special projects asassigned/necessary
• Audit & Compliance - ensure compliance with PinnacleGroup policies, contractual requirements, and relevant legaland regulatory requirements, including process controls andreporting
• Relationship with Key Stakeholders - Procurement, FinanceBusiness Operations, Suppliers
• Customer Service - create a service-focused team culturethat delivers an excellent experience to consultants andPinnacle’s recruiters, account managers, and suppliers

Qualifications