{"id":3273417,"url":"https://alion.io/job/pinnacle-ict-internal-account-manager","title":"Internal Account Manager","company":{"id":177440,"name":"Pinnacle ICT","domain":"pinnacle.co.za","url":"https://alion.io/company/pinnacle-ict","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-26T12:53:33Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T08:57:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Purpose\nThe overall purpose of this position is to develop and\nmaintain long-term, valued-driven relationships with customers by consistently\ndelivering exceptional service and proactive support. Drive sustainable sales\ngrowth by identifying and securing new business opportunities, presenting\ntailored solutions, and aligning offerings with the company’s strategic\nobjectives. Address challenges and resolve conflicts effectively to ensure\ncustomer satisfaction, strengthen loyalty, and enhance overall business performance.\nKey Responsibilities\nMaintain, nurture, and expand the existingcustomer base by building strong, value-driven relationships.\n\nTake full ownership of the end-to-end customerexperience, ensuring consistent satisfaction and loyalty.\n\nManage customer complaints, escalations, andqueries with urgency and professionalism.\n\nConduct proactive cold calling to sign up newbusiness and increase market penetration.\n\nIdentify, pursue, and close new salesopportunities to grow revenue and achieve defined targets.\n\nPerform up-selling and cross-sellinginitiatives to maximize account value.\n\nDesign and execute account strategies andgrowth plans tailored to each customer.\n\nDevelop structured pipelines and maintainaccurate pipeline management practices.\n\nOrganize customer meetings, reviews, andfeedback sessions with clear follow-up actions.\n\nProvide operational support and ensure seamlessprocess flow throughout the post-sale lifecycle.\n\nPrepare deals, commercial proposals, andpricing quotations with high accuracy.\n\nSupport customers with Statements of Work (SOW)management and delivery oversight.\n\nUnderstand each customer’s business model,needs, and pain points to recommend suitable solutions.\n\nPresent innovative, value-added offerings thatalign with the company’s objectives.\n\nWork closely with brand teams, internaldepartments, and vendor partners to strengthen customer solutions.\n\nObtain and maintain required certifications tosupport product credibility and technical excellence.\n\nRequirements\nExperience and Knowledge\nA minimum of 5 years’ experience in customersales, with a proven ability to manage and grow accounts.\n\nExperience in Internal Account Management.\nA minimum of 3 years’ experience in a ChannelSales team environment.\n\nMust have experience in IT sales.\nMust have knowledge of IT products and brands -should display a keen interest/passion to learn and sell IT hardware,\nenterprise, security and software products.\n\nPrior working experience within the ICTDistribution industry will be considered highly advantageous.\n\nExcellent proficiency in relevant computerapplications (e.g., CRM systems, ERP platforms, and productivity tools).\n\nSolid understanding of customer servicepractices and principles, including effective communication, complaint\nhandling, and customer engagement strategies.\n\nMust show a strong sales track record with ahistory of meeting targets and growing business.\n\nSkills and Education\nMatric/Grade 12 is essential\nA Degree, Diploma orrelevant certification in ICT is advantageous.\n\nIntermediate proficiencyin Microsoft Word, Excel, Outlook, and PowerPoint is required.\n\nDriver's license and own vehicle are advantageous.\nStrong attention todetail and accuracy in all administrative and customer-related tasks.\n\nExcellent telephonic andverbal communication skills supported by active listening.\n\nStrong interpersonalabilities to engage effectively with diverse personality types.\n\nAbility to up sell andidentify value-based opportunities.\n\nDemonstrated customer-focusedapproach with the ability to adapt communication style to match customer needs.\n\nAdvanced customerresolution and conflict-handling skills.\n\nOwnership of the fullcustomer experience, ensuring satisfaction and long-term relationships.\n\nConsistent, reliable,and committed to maintaining a strong work ethic.\n\nAbility to handlestressful situations with professionalism, emotional intelligence, and\nappropriate soft skills.\n\nWell-organized, deadline-driven,and able to manage time effectively.\n\nAbility to multi-task,prioritize efficiently, and manage workload independently.\n\nStrong organizationalskills to ensure smooth operations, timely follow-through, and structured\nworkflow.\n\nPersonal Attributes and Qualities\nMust be interested in IT products and demonstratea willingness to continuously learn about new technologies and IT products.\n\nMust enjoy taking initiative andaccountability.\n\nPassionate about solving problems with aproactive and analytical mindset.\n\nStrong solution-oriented approach, able toidentify practical, value-driven resolutions.\n\nApplies professionalism in allinteractions.\n\nAble to work effectively in a pressuredenvironment.\n\nMaintains high personal standards and acommitment to quality in all tasks.\n\nConfident, self-motivated, and displayshigh levels of energy and enthusiasm.\n\nWilling to go the extra mile to deliverexceptional customer and business outcomes.\n\nSelf-managed and able to work independentlywith minimal supervision.\n\nStrong customer service orientation, alwaysprioritising customer needs and ensuring satisfaction.\n\nExcellent rapport-building with customers,creating positive, trust-based relationships.\n\nEnjoy teamwork and collaborate well withcolleagues, vendors, and cross-functional teams.\n\nActively contributes to a positive teamculture and shared success.\n\nStrong administrative capabilities,ensuring accuracy, organisation, and follow-through.\n\nDemonstrates reliable time management andtask prioritisation.\n\nMotivated to stay updated with evolvingindustry trends.\n\nCompliance Competencies\nPerform all duties withintegrity, to the highest ethical standards, and in compliance with all\nrelevant legal, contractual and other requirements as mandated by the Company\nCode of Conduct.\n\nKeep up to date with changesin applicable compliance obligations, controls and measures relevant to the\nrole.\n\nBenefits\nPinnacle is\nfor people who want more than just a job. It’s a place to get involved, try new\nthings, build your skills and take your career further.\nWith more\nthan 30 years in the ICT industry, Pinnacle offers the opportunity to work\nalongside talented people, gain exposure to leading technology brands and be\npart of a business that continues to evolve with the industry.\nYou’ll work\nwith great people, get hands-on experience with some of the biggest names in technology\nand have opportunities to learn, train and take on new challenges along the\nway.\nWhether\nyou’re starting your career or ready for your next challenge, Pinnacle is a\nplace where you can contribute, make an impact and build what comes next.\nYou’re not\nsimply joining a company. You’re joining a team where you can learn, grow and\nbuild a career.","description_format":"text","description_chars":6699,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Resellers & VARs","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-10-26T12:53:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:1","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/pinnacle-ict-internal-account-manager","json_url":"https://alion.io/job/pinnacle-ict-internal-account-manager.json","meta":{"generated_at":"2026-10-28T13:11:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17732,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177440},"rest":"https://alion.io/mcp/rest/get_company?id=177440"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpinnacle-ict-internal-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpinnacle-ict-internal-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpinnacle-ict-internal-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pinnacle-ict-internal-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpinnacle-ict-internal-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3273417}},{"tool":"search_jobs","arguments":{"company":"pinnacle.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3273417},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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