{"id":1717030,"url":"https://alion.io/job/pinnacle-junior-it-analyst","title":"Junior IT Analyst","company":{"id":2166555,"name":"Pinnacle","domain":"pinnaclereliability.com","url":"https://alion.io/company/pinnaclereliability","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":19000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Power BI","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-07-28T00:00:00Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-10-10T21:22:54Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"We are building a team of trailblazers, who embody growth, impact, and excellence.\n Job Description\nJob SummaryWe are looking for a motivated and customer-focused Junior IT Analyst to join our growing IT team. This role is ideal for someone early in their IT career who is eager to learn, enjoys helping people, and wants hands-on exposure to enterprise IT infrastructure, cloud technologies, cybersecurity, and user support operations.\nWe are looking for someone who is proactive, approachable, curious, and eager to grow in a fast-paced IT environment. The ideal candidate enjoys solving problems, takes ownership of tasks, communicates effectively, and is always willing to support teammates and employees with a positive attitude.\nThis is primarily a support-oriented role, so outstanding customer service and communication skills are just as important as technical ability.\nKey Responsibilities\n·Serve as the first point of contact for employees needing IT assistance\n·Deliver excellent customer service through all employee interactions\n·Troubleshoot and resolve hardware, software, endpoint, and access issues\n·Support Windows desktop environments and Microsoft 365 applications\n·Assist with Windows Server, Active Directory (AD), and domain services administration\n·Support cloud-based systems, ideally Microsoft Azure and Entra ID\n·Escalate complex technical issues when needed while maintaining ownership and communication\n·Handle onboarding/offboarding processes and device provisioning\n·Assist with endpoint management tools such as Intune and Windows Autopilot\n·Help maintain IT asset inventory and documentation\n·Support basic networking and infrastructure troubleshooting\n·Assist with security-related operational tasks\n·Support internal reporting and monitoring activities as needed\n·Proactively identify opportunities to improve the employee IT experience\n·Take initiative to learn new technologies and contribute to IT projects\nRequired Skills & Qualifications\n·1-3 years of experience in IT support, helpdesk, or desktop support\n·Basic understanding of:\noWindows Server\noActive Directory (AD)\noDomain services and group policies\noDifference between domain and workgroup environments\noNetworking fundamentals including IP addressing, DNS, DHCP, VPNs, and network connectivity\noBasic network troubleshooting for connectivity, Wi-Fi, and access-related issues\noFamiliarity with networking hardware such as switches, firewalls, and wireless access points\n·Exposure to cloud technologies, preferably Microsoft Azure\n·Understanding of Microsoft 365 administration\n·Basic understanding of cybersecurity concepts and IT security best practices\n·Familiarity with endpoint support and troubleshooting\n·Strong spoken and written English communication skills\n·Friendly, approachable, and customer-service oriented personality\n·Self-starter with a proactive mindset and willingness to learn\n·Ability to work independently while also being a collaborative team player\n·Strong problem-solving skills and attention to detail\nPreferred Qualifications\n·Experience with Microsoft Azure or Entra ID\n·Exposure to Microsoft Intune and Windows Autopilot\n·Familiarity with Power Platform, SharePoint, or Power BI\n·Knowledge of Cyberhaven or similar security monitoring tools is a plus\n·Certifications such as:\noCompTIA A+\noNetwork+\noSecurity+\noMicrosoft Fundamentals certifications\nWhat We Expect From Every Pinnacle Employee\nRegardless of role, title, or tenure, you will be expected to:\nTake ownership of your work and outcomes\nSeek to understand before acting\nContribute actively to solving challenges, not just identifying them\nExecute with discipline, quality, and reliability\nCommunicate clearly to maintain alignment with teammates and customers\nDemonstrate integrity, accountability, and respect in all interactions\nContinuously learn, improve, and grow - personally and professionally\nWhat This Environment Is Not\nPinnacle may not be the right fit if you:\nPrefer rigid structure with narrowly defined responsibilities\nAvoid accountability, feedback, or ownership of outcomes\nExpect problems to be solved for you rather than with you\nAre uncomfortable operating in dynamic, evolving environments\nPrioritize personal recognition over team success\nWe believe clarity works both ways. Our goal is long-term mutual success - not just filling roles.\nBenefits\nThe Complete You\nHealth Insurance, Accidental Insurance, Life Insurance\nOPD benefits: General, Vision, and Dental,\nCompetitive paid time off (PTO)\nWorking Environment\nConditions may include working inside and/or outside. May work around office machinery with moving parts and moving objects. Working near radiant and electrical energy. Working closely with others or working alone. Working extended or irregular hours and travelling by all possible modes of transportation.\nPhysical Job Requirements\nAbility to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, lift and carry under 30 lbs., and perceive depth.\nTools and PPE Requirements\nEquipment (machines, tools, devices) used in performing the essential job function include but not limited to computers and related equipment, calculators, copiers, fax machines, and telephone. \nLimitations and Disclaimer\nThis job description describes the general job duties, accountabilities and physical requirements associates with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position.\nThe general job duties, accountabilities and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others.\nThis job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules.\nPinnacle is an equal employment opportunity employer and does not discriminate based on race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, genetic information, or any other characteristic protected by applicable law.","description_format":"text","description_chars":6591,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Accidental insurance","Dental insurance","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-02T19:04:30Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.339,"p_room":0.28,"age_days":74,"expected_fill_days":23,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/pinnacle-junior-it-analyst","json_url":"https://alion.io/job/pinnacle-junior-it-analyst.json","meta":{"generated_at":"2026-10-11T00:36:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":547,"day_limit":5000,"remaining_today":4453,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2166555},"rest":"https://alion.io/mcp/rest/get_company?id=2166555"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpinnacle-junior-it-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpinnacle-junior-it-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpinnacle-junior-it-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pinnacle-junior-it-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpinnacle-junior-it-analyst"}]}