{"id":2471131,"url":"https://alion.io/job/pinnacle-live-event-services-concierge-audio-visual-event-technology-3","title":"Event Services Concierge - Audio Visual, Event Technology","company":{"id":2121196,"name":"Pinnacle Live","domain":"pinnaclelive.com","url":"https://alion.io/company/pinnaclelive","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["The Woodlands, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2427},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T19:51:43Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-24T11:56:39Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Description\nEvent Services Concierge\nCompany Overview\nPinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.\nPinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.\nJob Summary\nThe Event Services Concierge is the primary customer service representative of Pinnacle Live to event planners and attendees, as well as hotel partners. The Event Technology Concierge will be available prior to the event kick off, during and at wrap up to eliminate the need for clients and hotel partners to ensure equipment and room setups are functioning as expected and proactively troubleshoot any necessary issues.\nEssential Functions\nCheck meeting rooms prior to events to ensure equipment and networking information is set as needed\nGreet clients before event begin and ensure client satisfaction with all Pinnacle Live equipment and all networking needs\nMaintain accurate client event information within the Company’s business systems\nCoordinate with Sales Managers to ensure all on-site additions and changes are properly documented\nReview daily invoices with client and obtain client’s signature on invoice(s)\nProvide continued communication with client throughout the duration of their event\nProvide basic troubleshooting of networking and AV equipment and engage technical staff when necessary\nMaintain regular communication with technical staff regarding client needs\nWhen time permits and as necessary assist technical staff in the set and striking of AV equipment\nEnsure any lost stolen or damaged equipment is immediately reported to management.\nMake sure all Company occupied areas are clean, organized, and up to Company standards\nContinually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.\nComply with all Company policies and procedures\nOther duties as assigned.\nEducation & Experience\nHigh School Graduate or equivalent\nOne to Two (1-2) years’ experience with audio visual and/or hospitality industry preferred\nOne (1) year prior customer service experience, preferably in a hospitality environment\nGeneral computer proficiency and willingness to learn new platforms\nRequired Skills & Knowledge\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.\nStrong customer service skills\nGood working knowledge of computer hardware and software\nPlanning ability; able to plan prioritize\nStrong interpersonal skills\nExcellent verbal and written communication skills\nExcellent organizational skills and attention to detail\nStrong team player orientation\nCommitment to best-in-class customer service for internal and external stakeholders\nProfessional appearance\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nBenefits\nGenerous time off with PTO, holidays and sick/personal days \n401k with a contribution match \nInsurances; health, vision, dental and more \nPinnacle Live is an E-verify and Equal Employment Opportunity Employer\nPinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.\nPinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.","description_format":"text","description_chars":4398,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Technology"],"lifecycle":[{"event":"open","at":"2026-10-13T19:51:43Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.614,"p_room":0.55,"age_days":10,"expected_fill_days":7,"reasons":["conf:2","wave","win:tail","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/pinnacle-live-event-services-concierge-audio-visual-event-technology-3","json_url":"https://alion.io/job/pinnacle-live-event-services-concierge-audio-visual-event-technology-3.json","meta":{"generated_at":"2026-10-24T15:08:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21606,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2121196},"rest":"https://alion.io/mcp/rest/get_company?id=2121196"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpinnacle-live-event-services-concierge-audio-visual-event-technology-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpinnacle-live-event-services-concierge-audio-visual-event-technology-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpinnacle-live-event-services-concierge-audio-visual-event-technology-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pinnacle-live-event-services-concierge-audio-visual-event-technology-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpinnacle-live-event-services-concierge-audio-visual-event-technology-3"}]}