{"id":2444779,"url":"https://alion.io/job/pinnacle-propane-customer-care-representative-6","title":"Customer Care Representative","company":{"id":2567565,"name":"Pinnacle Propane","domain":"pinnaclepropane.com","url":"https://alion.io/company/pinnaclepropane","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Albuquerque, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-21T15:55:00Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-14T18:58:31Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Job Title: Customer Care Representative\nDepartment: Customer Care\nFLSA Status: Non-exempt (Full-Time)\nReports to: Customer Care Supervisor\nPinnacle Propane provides propane fuel and related equipment to residential, commercial, and wholesale customers, including the sale and lease of propane storage tanks.\nWhy Join Pinnacle Propane?\nAt Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.\nWe value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy:\nGreat Benefits: Including medical, vision, dental insurances, amongst others.\nLife Insurance: Financial protection for you and your family.\nCommunity Volunteering Day: A paid day off to give back to the community and make a difference.\nPaid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.\nRetirement Savings Plan: Employer contributions to help you save for the future.\nPosition Summary\nThe Customer Care Representative (CCR) is expected to handle all day-to-day front-office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed in the front office.\nIn addition to core customer care responsibilities, CCRs may be required to assist with propane bottle refilling as needed. The company will provide all necessary training and ensure proper licensing for this task. Candidates should be comfortable following safety protocols and handling propane equipment in compliance with regulatory standards.\nEssential Job Responsibilities\nAnswering calls and handling customer queries \nAdhere to assigned schedule and perform all assigned task \nProvide first level support for customer complaints or issues \nResearch / resolve customer inquires \nDiscuss with direct supervisor, results of their daily, weekly, and monthly performance \nAccountable for satisfactory daily call answer rate and first call resolutions \nCOMPETENCIES\nCOMMUNICATION - must be able to effectively communicate with teammates, managers and customers \nINTERPERSONAL SKILLS - demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchanges \nTEAMWORK - possesses the ability to work together toward a common vision \nPERFORMANCE MEASUREMENTS\nIndependently performs tasks of a routine nature \nConsistently delivers quality work during allotted timeframes \nDemonstrates appropriate organizational skills \nUnderstands and ensures compliance with company policies and procedures \nQualifications\nEducation: High school diploma or equivalent required\nExperience / Abilities:\nEffective communication skills and ability to interact with all employees and customers \nAbility to resolve customer inquiries while maintaining a professional and calm demeanor \nAbility to remain organized and focused on attention to detail in a fast-paced environment \nProficient in Microsoft Office Suite or related software \nUse of Microsoft Office & generally have high level of computer skills \nEnglish, fluent proficiency, verbal and written. Knowledge of Spanish an advantage \nTravel and Hours\nThis position is full-time, standard operating hours \nMinimal travel may be required with this position as part of support responsibilities \nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nEmployee is regularly required to talk or hear \nEmployee frequently is required to stand, walk, use hands to finger, handle or feel and reach \nEmployee is occasionally required to lift office products and supplies, up to 20 pounds \nDISCLAIMER: This job description outlines the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may be modified based on business needs and organizational requirements.\nEEO Statement: Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action.\nReasonable Accommodations: Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email .\nPinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at  so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.\nDrug-Free Workplace: Pinnacle Propane maintains a drug-free workplace. Employment is contingent upon successful completion of all applicable pre-employment requirements, including drug testing.\nSolicitation Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.","description_format":"text","description_chars":6196,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Dental insurance","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Loyalty Programs","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-13T13:14:22Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.354,"p_room":0.35,"age_days":53,"expected_fill_days":14,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/pinnacle-propane-customer-care-representative-6","json_url":"https://alion.io/job/pinnacle-propane-customer-care-representative-6.json","meta":{"generated_at":"2026-10-14T19:47:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26060,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2567565},"rest":"https://alion.io/mcp/rest/get_company?id=2567565"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpinnacle-propane-customer-care-representative-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpinnacle-propane-customer-care-representative-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpinnacle-propane-customer-care-representative-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pinnacle-propane-customer-care-representative-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpinnacle-propane-customer-care-representative-6"}]}