{"id":2419969,"url":"https://alion.io/job/pinnaclepromotions-implementation-manager","title":"Implementation Manager","company":{"id":4420452,"name":"Pinnacle Promotions","domain":"pinnaclepromotions.com","url":"https://alion.io/company/pinnaclepromotions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norcross, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":134000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1795},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-02T21:18:50Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T00:58:37Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Description\nJob Title: Implementation Manager\nDepartment: Corporate Accounts\nReports to: Director of Corporate Accounts\nPinnacle Promotions is an award-winning promotional products company specializing in branded merchandise ideation, sourcing, and production, driven by one clear message: Pinnacle Knows Promo.\nFor over 30 years, we’ve helped companies connect with customers, prospects, and employees by delivering creative, strategic, and high-quality promotional products-perfectly produced and delivered on time.\nWe deliver innovative solutions tailored to every client’s unique needs, so when a professional buyer needs promotional products, they think of Pinnacle Promotions first.\nWe're proud to be recognized as one of the Promotional Products Industry’s Greatest Companies to Work For in 2024 by PPAI, a seven-time Best Places to Work winner by Counselor Magazine, The Atlanta Journal-Constitution, and PPB Magazine, and named a 2024 Top 100 Industry Leader by PPAI.\nPosition Summary\nThe Implementation Manager is responsible for managing the successful launch and implementation of client programs within the Corporate Accounts Department at Pinnacle Promotions. This role serves as the central point of coordination between clients, sales, technology, and internal operations teams to ensure programs are launched accurately, on time, and according to client expectations.\nKey Responsibilities\nClient & Program Implementation\nLead the implementation and onboarding of new client company stores from initial kickoff through successful launch.\nDevelop detailed implementation plans, project timelines, milestones, and deliverables.\nGather and document client requirements, brand guidelines, product specifications, inventory needs, fulfillment requirements, and program objectives.\nTranslate technology solutions into clear client-facing guidance and recognize when internal teams or development resources need to be engaged.\nCoordinate product development, sourcing, artwork approvals, samples, production, inventory, warehousing, and fulfillment activities.\nIdentify potential risks, delays, or issues and proactively develop solutions.\nCross-Functional Collaboration\nPartner closely with Sales, Technology, Operations and Accounting to transition new business into company store implementation.\nQuality & Continuous Improvement\nEnsure products, branding, packaging, and fulfillment processes meet client specifications and quality expectations\nEstablish quality-control checkpoints throughout the implementation process.\nIdentify recurring issues and recommend process improvements\nDevelop and maintain implementation checklists, standard operating procedures, and best practices\nAnalyze project performance and use lessons learned to improve future implementations\nRequirements\nQualifications\n3+ years of experience in project management, implementation, client services, operations, promotional products, branded merchandise, or a related field\nExperience managing multiple projects, timelines, and stakeholders simultaneously\nStrong organizational and time-management skills with exceptional attention to detail\nExcellent written and verbal communication skills\nStrong problem-solving and decision-making abilities\nAbility to work effectively across sales, operations, and client-facing teams.\nProficiency with Netsuite a plus\nExperience with project management, CRM, ERP, e-commerce, or order-management systems is a plus\nPromotional products, apparel, print, merchandise, experience is strongly preferred\nCompensation and Benefits\nCompetitive salary package.\nComprehensive health, dental, and vision benefits.\nGenerous paid time off program and paid holidays.\nSupplementary short-term and long-term disability coverage.\nSimple IRA with company matching.\nFun, progressive workspace and culture.\nSeeking local candidates only. No phone calls or faxes accepted. Qualified candidates will be contacted if selected based on meeting the job and experience requirements.\n Pinnacle Promotions does not engage with external recruiters or staffing agencies in any capacity. Submission of unsolicited resumes or candidate profiles does not imply any agreement to terms or obligation to pay any fees. We kindly ask that recruiters do not contact us regarding our open positions.","description_format":"text","description_chars":4284,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T04:53:09Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.527,"p_room":0.35,"age_days":41,"expected_fill_days":19,"reasons":["conf:5","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/pinnaclepromotions-implementation-manager","json_url":"https://alion.io/job/pinnaclepromotions-implementation-manager.json","meta":{"generated_at":"2026-10-15T05:22:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7797,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420452},"rest":"https://alion.io/mcp/rest/get_company?id=4420452"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpinnaclepromotions-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpinnaclepromotions-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpinnaclepromotions-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pinnaclepromotions-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpinnaclepromotions-implementation-manager"}]}