{"id":2620070,"url":"https://alion.io/job/pinsent-masons-client-experience-coordinator","title":"Client Experience Coordinator","company":{"id":92801,"name":"Pinsent Masons","domain":"pinsentmasons.com","url":"https://alion.io/company/pinsent-masons","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":380},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T10:56:22Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T00:07:28Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Client Experience Coordinator\nLondon | Permanent\nThis role is based 5 days a week (Monday - Friday) from our London office and flexibility is required to work shifts between the hours of 07:00 - 19:00 as well as occasional overtime in support of events. As an inclusive employer, we are willing to consider flexible working requests.\nThe opportunity\nJoin a team where your expertise truly matters. Pinsent Masons is looking for a Client Experience Coordinator who will be a passionate ambassador for exceptional client experience, ensuring every visitor receives a professional, personalised and effortless journey throughout their time in our London office.\nIn this role you will partner closely with colleagues across reception, hospitality, facilities and wider business support teams\n\nThe role is dedicated to delivering seamless service, anticipating requirements and creating moments that leave a lasting positive impression.\n\nThis is an exciting opportunity for someone who thrives in a fast-moving environment and takes pride in exceeding expectations for both guests and stakeholders.\n\nAt Pinsent Masons, your career is exceptional by design - intentionally shaped to support high performance, meaningful development and long-term progression.\nWhat you’ll do\nBring your experience to the table and play a key role in the success of our firm, building trusted relationships and delivering meaningful impact, including:\nIn this role you will usually be based on the Ground Floor reception from 08.00 until around 10.00 to support with guest arrivals you will typically then support with events around the building which may include meeting room layout changes and monitoring and taking action on a shared email inbox. \nDeliver a warm, personalised and professional experience for all clients, visitors and colleagues, ensuring exceptional service from arrival to departure. \nAct as an ambassador for the London office, creating a welcoming environment and anticipating guest needs to provide a seamless experience. \nReview daily visitor, meeting and event schedules, ensuring all arrangements are in place and support is provided to hosts and guests. \nPrepare and maintain meeting rooms and client-facing spaces to the highest standards, ensuring excellent presentation, comfort and functionality. \nPartner with event organisers and internal teams to deliver successful meetings and events, adapting quickly to changing requirements. \nCollaborate with Reception, Catering, AV, Facilities and Security teams to provide a consistently high-quality service. \nProactively manage bookings, communicate updates and resolve potential issues before they impact the client experience. \nEnsure client-facing areas remain professional and welcoming, escalating any facilities, security or safety concerns as required. \nSupport compliance with firm policies, health and safety procedures, and service standards. \nContribute ideas to enhance service delivery, improve processes and continuously elevate the client and visitor experience through professional and engaging communication.\nWhat you’ll bring\nTo thrive in this role, you'll need to bring:\nExperience gained in a similar role with a passion for giving exceptional levels of service to both clients and stakeholders\nExperience of working within a client/customer service environment for a professional services or law firm would be advantageous\nExperience of using a visitor management/room booking system, preferably Condeco/Eptura.\nExcellent IT skills to include all MS Office packages. \nStrong client service and relationship-building skills.\nExcellent organisation, prioritisation and attention to detail.\nAbility to work effectively across reception, events and wider service teams.\nHighly organised, confident and client focused.\nProactive and hands-on, with the ability to anticipate needs and resolve problems quickly.\nCalm and adaptable when managing competing priorities and changing requirements.\nA clear communicator who builds positive relationships in person, by email and by telephone.\nA collaborative team player committed to consistently high service standards.\nFlexible in both attitude and in daily hours of work.\nHighly motivated with a can-do approach towards all given tasks.\nDiscrete and able to handle sensitive matters professionally and an understanding of privacy and confidentiality\nWhy Pinsent Masons\nOur “exceptional by design” approach means we’ve deliberately shaped a firm where you can do your best work. We combine meaningful work, clear expectations and the support to build a career that works for you. Why join us?\nMeaningful work, real impact - the opportunity to contribute to initiatives and projects that have a genuine impact on our clients and the success of a leading international law firm.\n\nA firm that backs your growth - clear expectations, structured development and real investment in helping you reach your potential.\n\nA progressive culture - collaborative, inclusive and forward-looking, with the space to innovate and do your best work.\n\nOur benefits package is competitive and reflects our determination to support our people in achieving their full potential. You know what’s important to you and that’s why we offer flexible benefits where we can, allowing you to choose what matters most. Amongst our benefits are:\n25 days holiday\n\nBonus Scheme\n\nPension Scheme\n\nElectric car scheme\n\nEnhanced Family Leave policies\n\nPrivate Medical Insurance\n\nHealth, lifestyle and wellbeing benefits\n\nWhat happens next?\nOnce your application has been submitted and reviewed, our Talent Acquisition team will share the outcome with you by email.\nWe typically hold two interview stages providing the opportunity to meet different members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.\nOur commitment\nAt Pinsent Masons, we are committed to recruiting and retaining the best talent and building an inclusive and fair workplace. We value the strength that comes from different experiences and strive to create an environment where everyone feels they belong.\nWe welcome applications from all suitably qualified candidates and are dedicated to ensuring equitable opportunities throughout our recruitment processes. In line with local laws and cultural contexts across the jurisdictions in which we operate, we encourage people of all backgrounds, identities, and lived experiences to apply.\nIf you need reasonable adjustments or accommodations to participate in our recruitment process or to perform the role, please tell us, we will work with you to identify a suitable approach.","description_format":"text","description_chars":6791,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-15T13:08:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:1","win:early"],"computed_at":"2026-10-16T01:11:57Z"},"pay":null,"html_url":"https://alion.io/job/pinsent-masons-client-experience-coordinator","json_url":"https://alion.io/job/pinsent-masons-client-experience-coordinator.json","meta":{"generated_at":"2026-10-16T01:11:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1870,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":92801},"rest":"https://alion.io/mcp/rest/get_company?id=92801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpinsent-masons-client-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpinsent-masons-client-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpinsent-masons-client-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pinsent-masons-client-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpinsent-masons-client-experience-coordinator"}]}