{"id":1942515,"url":"https://alion.io/job/pioneer-client-account-manager","title":"Client Account Manager","company":{"id":2367933,"name":"Pioneer","domain":"pioneerny.com","url":"https://alion.io/company/pioneerny","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Albany, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62354,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-29T16:36:00Z","employer_posted_date":"2026-04-29","last_verified_at":"2026-10-20T17:35:40Z","board_verified":true,"closed_at":null,"days_open":174,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":173},"description":"POSITION:\nClient Account Manager\nLOCATION:\nHeadquarters\nREPORTS TO:\nVice President - Employee Benefits\nCLASSIFICATION:\nFull Time, Exempt\nPAY GRADE:\nEX 55 ($62,354 - $85,000 annually)\nAVAILABILITY:\nMonday-Friday 8:30am-5:00pm\nPosition Summary:\nResponsible for successfully servicing and cross-selling group products to existing clients while consistently providing excellent customer service. Works directly with client Human Resource personnel and employees to manage the relationship with insurance carriers to correct claims, billing issues and interpret various plan provisions. Builds interpretive relationships with carriers and stays current with industry trends, such as product and legislative changes.\nKey Responsibilities:\nEstablishes relationships with clients and manages a book of business, which consists of fully insured clients but may also include self-insured clients. \nActs as primary intake representative, provides prompt, accurate, courteous service, maintains call logs to aid with managing relationships, and ensuring 24 hour returned call times.\nAnswers telephone and in-person inquiries from new and existing clients and their employees.\nUtilizes market knowledge to fulfill the marketing process, which includes obtaining quotes, preparing and submitting bid specifications and evaluating the results to present final client recommendations.\nManages renewal, conducts on-site enrollment meetings and open enrollment process according to client expectations and carrier requirements.\nGathers application and enrollment materials for case submission and coordinates with carriers throughout the underwriting process.\nDelivers the master contract and certificates to clients, explains benefits, claims and administration.\nPrepares materials needed for client meetings including but not limited to agendas, reports, employee enrollment materials, ID cards, etc.\nInforms and educates clients regarding emerging healthcare issues - ACA, ERISA, State Mandates, HIPPA, COBRA, FMLA, 5500s, Health Care Reform, etc.\nDevelops client service tools to assist clients in timely issue resolution.\nContacts clients on a quarterly basis to ensure satisfaction while building on existing relationships to identify cross-selling opportunities and enhancing referral probabilities. \nManages client online enrollment platform provided by Pioneer.\nCreates and manages database stewardship reports.\nResearches and develops vendor service tools to assist HR professionals with employee benefit administration and communication.\nEvaluates proposals to assure they meet clients’ needs.\nPrepares product spreadsheets, financial impact calculations and financial exposure projections. \nResearches and develops new product line information in collaboration with insurance carriers and national vendor partners. \nSupervises client mailing list, delivery of newsletters and Pioneer seminar participation. \nParticipates in training and/or continuing education as requested for professional development.\nPerforms other duties as may be requested.\nEducation & Experience\nHigh School Degree required.\n3 years’ of Employee Benefits experience required.\nState appropriate Life, Accident and Health licenses are required.\nStrong oral and communication skills required.\nA 2 year college degree in Business or a related field preferred.\nPrior Customer Service experience preferred.\nMust be able to maintain flexible schedule, including possible evenings.\nMust have access to reliable transportation on short notice to travel to other off-site locations and valid driver's license plus ability to maintain this throughout employment.\nExperience with Community & Experience Rated Health Plans preferred.\nKnowledge of Zywave a plus.\nAs an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. \n\nThe Company will not discharge or in any other manner discriminate against employees or applicants 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