{"id":2519637,"url":"https://alion.io/job/pioneer-square-brands-order-management-coordinator","title":"Order Management Coordinator","company":{"id":4421962,"name":"Pioneer Square Brands","domain":"pioneersquarebrands.com","url":"https://alion.io/company/pioneersquarebrands","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":17500,"period":"year","method":"role_country_seniority_unknown","sample_n":89},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T02:37:50Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":33},"description":"Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.\nOur Core Purpose: We ensure mobile technology works so that people can focus on what matters.\nOur Core Values:\nGenuine and Respectful\nPride in Everything We Do\nExcellence through Innovation\nObsessed with Customer Success\nPioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.\nWe are actively looking for a highly motivated and energetic professional with a positive attitude who desires to be part of our growing team. Competitive salaries and benefits, including profit sharing,await the successful candidate.\nTitle:Order Management Coordinator\nLocation/Set-Up: Silver City, Pasig | Hybrid Work Model | Night Shift\nAbout the role:\nThis role provides operational support across order processing, inventory coordination, customer service, RMA and warranty requests, and other order management activities, ensuring accurate and timely execution of business needs.\nJob Responsibilities:\nPurchase Order and Sample Order creation, review, release, and transmission to the warehouse for fulfillment\nInvoice inspection and timely processing\nNew SKU setup to distribution\nProactive inventory communication to OEM and International partners\nProcess RMA requests for Channel Partners\nProvide first-level support for mis-shipment and over-shipment\nSupport all International business, including special pricing, quotes, and freight estimates\nConduct open-order review and inspection and communicate with partners\nDocument all recurring procedures to ensure business continuity\nUnderstand and continually review business processes for improvement\nProactively work with the Allocation Work Group to ensure accuracy and effectiveness of the processes\nRespond to customer service inquiries, including phone calls, emails, and NetSuite cases, within determined SLAs\nPerform other relevant tasks as assigned\nJob Qualifications:\nBachelor’s degree in Supply Chain Management, Industrial Engineering, or related field\nBackground or exposure to supply chain operations, inventory management, or logistics is an advantage\nStrong analytical and problem-solving skills\nStrong attention to detail\nProficiency in Microsoft Excel, PowerPoint, Word, and Outlook\nExcellent English communication skills, both written and verbal\nWillingness to work on a night shift schedule\nWillingness to work on a hybrid work arrangement in Silver City, Pasig City\nSkills & Competencies:\nLogical, analytical, and critical thinking\nEffective written and verbal communication\nStrong organization and prioritization\nSelf-motivated and detail-oriented\nAbility to work independently and as part of a team\nAbility to work effectively with internal and external customers\nAdaptability to changing business needs\nAbility to work under pressure and meet SLAs\nHigh degree of accuracy and reliability\nCommitment to meeting/exceeding targets and deadlines\nSuccess Factors:\nAccurate and timely processing of Purchase Orders, Sample Orders, invoices, SKUs, RMAs, and customer service requests\nEffective communication of inventory and open-order updates to partners\nCustomer service inquiries and NetSuite cases are addressed within established SLAs\nAccurate interpretation of Inventory vs. Allocation reports\nEffective coordination with the Allocation Work Group and other departments\nRecurring procedures are properly documented to support effective handover and business continuity\nBusiness processes are continuously 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