{"id":2665551,"url":"https://alion.io/job/pitchbook-manager-salesforce-administration","title":"Manager, Salesforce Administration","company":{"id":686187,"name":"PitchBook","domain":"pitchbookdata.com","url":"https://alion.io/company/pitchbookdata","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Copado","optional":false},{"name":"Agentforce","optional":true},{"name":"Agile","optional":true},{"name":"Apex","optional":true},{"name":"Incident Management","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-15T22:55:32Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T17:17:49Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. \nOur extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence.\nIf you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. \nAbout the Role:\nThe GTM Systems Administration team serves as the operational backbone for Salesforce and the broader GTM technology ecosystem. The team combines strong technical execution with disciplined governance, keeping the platform stable, secure, and scalable for users across the business. \nIn partnership with GTM Systems Product, Delivery, and business stakeholders, the team turns business requirements into maintainable solutions that drive data integrity and user adoption.\nThe Manager, Salesforce Administration leads the Salesforce Administration function and ensures the reliability, scalability, and operational excellence of Salesforce and related Go-to-Market (GTM) systems. This role combines hands-on technical expertise with people leadership, serving as a key partner to Revenue Operations, Marketing, Sales, Customer Success, and IT to deliver CRM solutions that support business growth. \nReporting to the Senior Manager, GTM Systems Administration, this role executes the platform roadmap and governance standards and leads day-to-day Salesforce administration. The successful candidate will stay hands-on in configuration, automation, releases, and integrations while building a high-performing admin team. \nPrimary Job Responsibilities:\nTeam Leadership & Administration Excellence \nHire, onboard, lead, and develop a team of Salesforce administrators, establishing clear goals, performance expectations, and career development plans\nEstablish team standards for documentation, testing, quality assurance, stakeholder communication, and operational support\nFoster a culture of accountability, continuous improvement, and customer-focused service delivery\nServe as an escalation point for complex administration and platform support issues\nSalesforce Administration & Platform Operations \nOwn day-to-day platform operations, monitoring system health, performance, security, data quality, and user adoption to drive continuous improvement\nPartner with the Senior Manager, GTM Systems Administration to execute governance standards, platform enhancements, and technical debt reduction initiatives\nMaintain platform documentation including configuration guides, data dictionaries, change logs, process documentation, and support procedures\nRelease Management & Governance \nCoordinate Salesforce seasonal releases, patches, and internal enhancements, including environment management, sandbox strategy, testing, deployment, and post-release validation, to minimize business disruption\nExecute established change management processes to ensure stable and predictable platform delivery\nOwn intake triage, backlog management, and support SLAs\nStandardize and simplify workflows and automations, favoring reusable solutions\nEnsure administration work aligns with security, compliance, and governance requirements\nGTM Systems & Integration Administration \nAdminister Salesforce integrations with Qualified, LeanData, Gong, ZoomInfo, LinkedIn Sales Navigator, Lusha, and other GTM tools, ensuring reliable data flow and process execution\nTroubleshoot integration failures, data synchronization issues, and system performance challenges, partnering with vendors and internal technical teams as needed\nCross-Functional Partnership \nPartner with GTM Systems Product and Delivery teams to translate business requirements into scalable Salesforce solutions, from design and prioritization through implementation\nManage relationships with implementation partners and software vendors as needed\nBuild strong relationships across the organization to ensure alignment between business objectives and platform capabilities\nSupport the vision and values of the company through role modeling and encouraging desired behaviors\nParticipate in various company initiatives and projects as requested\nSkills and Qualifications:\nBasic Qualifications\n5+ years of experience as a Salesforce Administrator, with deep expertise in declarative configuration, automation, and data management\nActive Salesforce Certified Administrator credential\n2+ years of experience directly managing CRM administrators, including hiring, coaching, performance management, and workload prioritization\nExperience with Salesforce DevOps and CI/CD tools such as Gearset, Copado, or similar\nMust be authorized to work in the United States without the need for visa sponsorship now or in the future\nPreferred Qualifications\nProven experience supporting platform health, release management, and operational reliability in a complex GTM environment\nExperience supporting integrations, cross-system workflows, and incident management\nStrong understanding of lead-to-account, lead-to-cash, and customer lifecycle processes within a modern GTM technology stack\nAbility to guide stakeholders through trade-off decisions when scoping solutions\nExcellent communication, stakeholder management, and problem-solving skills\nAdditional Salesforce certifications, such as Advanced Administrator, Platform App Builder, or Sales Cloud/Service Cloud Consultant\nExperience in a SaaS or B2B technology company\nExperience with Agile delivery methodologies and working closely with Product Managers, Product Owners, and engineering teams\nExperience supporting AI-enabled GTM workflows, including Agentforce, Einstein, or AI-powered sales and marketing tools\nHands-on experience administering GTM tools such as LeanData, Gong, ZoomInfo, or Qualified, and managing implementation partners or vendors\nWorking knowledge of Salesforce security and access models (profiles, permission sets, sharing rules) and data privacy and compliance requirements\nProficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily\nBenefits + Compensation at PitchBook:\nPhysical Health \nComprehensive health benefits\nAdditional medical wellness incentives \nSTD, LTD, AD&D, and life insurance\nEmotional Health \nPaid sabbatical program after four years\nPaid family and paternity leave \nAnnual educational stipend\nAbility to apply for tuition reimbursement\nCFA exam stipend \nRobust training programs on industry and soft skills \nEmployee assistance program\nGenerous allotment of vacation days, sick days, and volunteer days\nSocial Health \nMatching gifts program\nEmployee resource groups\nSubsidized emergency childcare \nDependent Care FSA\nCompany-wide events\nEmployee referral bonus program \nQuarterly team building events\nFinancial Health \n401k match\nShared ownership employee stock program \nMonthly transportation stipend\n*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. \nCompensation\nAnnual base salary: $160,000-$190,000\nTarget annual bonus percentage: 15%\nWorking Conditions:\nAt the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments-those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices-that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.\nThe job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.\nWe are excited to get to know you and your background. Concerned that you might not meet every requirement? 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