{"id":2190239,"url":"https://alion.io/job/pitchbookdata-com-sr-customer-experience-specialist","title":"Sr. Customer Experience Specialist","company":{"id":686187,"name":"PitchBook","domain":"pitchbookdata.com","url":"https://alion.io/company/pitchbookdata","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":164000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":true},{"name":"Marketo","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"Outlook","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-09T15:29:11Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-25T11:11:29Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. \nOur extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence.\nIf you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. \nAbout the Role:\nThe Marketing team at PitchBook is critical to fueling the company’s growth by utilizing a variety of strategies to support our Sales and Customer Success departments to grow and retain our client base. The Marketing department is responsible for all demand generation efforts by executing engaging campaigns, creating effective product marketing strategies, and attending client and trade-show events. The Marketing team is also responsible for promoting the PitchBook brand.\nPitchBook’s Sr. Customer Experience Specialist plays a key role in executing impactful experiences and programs that support our growing Customer Success team. This position focuses on supporting client events globally and a targeted gifting strategy to enhance client relationships and strengthen our brand presence. This role requires strong organizational and communication skills, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to connect with our customers.\nThis role thrives in fast-paced, ambiguous environments while offering support over an aggressive roadmap of marketing opportunities. The ability to work effectively across various internal and external teams, including Sales, Customer Success, and Creative is critical to support a cohesive approach to our events and gifting strategy.\nPrimary Job Responsibilities:\nManage and support the execution of a global client event strategy, with a focus on EMEA-based events designed to support in-person interactions for our Commercial team driving growth and retention\nManage and support the end-to-end event planning process including venue and catering requirements, signage, shipping, swag and event documentation as needed\nManage and support the internal enablement process with the Commercial team from pre-event through delivery and client follow up’s driving the next best action\nCoordinate on-site event needs - printing, giveaways, and signage\nOversee and maintain our client gifting platform, Sendoso, including campaign and inventory management, as well as support for Commercial\nSupport our global conference strategy as requested\nParticipate in various company and or team initiatives and projects as requested\nSupport the vision and values of the company through role modeling and encouraging desired behaviors\nBasic Qualifications:\nBachelor’s degree\n3+ years of relevant professional experience in Marketing and Events Management\nMust be authorized to work in the United Kingdom without the need for visa sponsorship now or in the future\nPreferred Qualifications: \nA True Team Player. Ability to work productively across diverse teams in rapidly changing conditions. Partnership and collaboration are a fundamental requirement\nRelentlessly High Standards. Ability to simultaneously manage multiple projects and priorities. Detail oriented and deadline driven\nAbility to travel 1 - 3 times per year\nExcellent written and oral communication skills\nTechnically savvy, with experience in Marketo, Salesforce.com, Splash, Microsoft Teams, Asana or similar marketing programs preferred\nProficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily. Experience with automation software and project planning tools is preferred\nBenefits at PitchBook:\nPhysical Health \nPrivate medical insurance\nDental scheme\nAdditional medical wellness incentives \nLife cover\nEmotional Health \nPaid sabbatical program after four years\nPaid parental leave \nEducation subsidies\nRobust training programs on industry and soft skills \nMinimum 25 days annual leave and volunteer days\nSocial Health \nEmployee resource groups\nCompany-wide events\nEmployee referral bonus program \nQuarterly team building events\nFinancial Health \n10% Pension contribution\nIncome protection\nShared ownership employee stock program \nTransportation stipend\n*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. \nWorking Conditions:\nAt the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments-those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices-that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.\nThe job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.\nWe are excited to get to know you and your background. Concerned that you might not meet every requirement? 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