{"id":3999674,"url":"https://alion.io/job/pivot-helpdesk-tecnico-mesa-ayuda","title":"Helpdesk - Técnico Mesa Ayuda","company":{"id":4505979,"name":"Pivot","domain":"pivot.com.py","url":"https://alion.io/company/pivot-4","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Asunción, Paraguay"],"countries":["PY"],"hiring_countries":["PY"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Google Workspace","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"OneDrive","optional":true},{"name":"Outlook","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-11-10T02:56:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T02:56:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Requisitos:\nEstudiante de Ingeniería o Licenciatura en Informática, Análisis de Sistemas o carreras afines. No excluyente. \nConocimientos de sistemas operativos Windows. \nConocimientos básicos de hardware y software. \nManejo de Microsoft 365 y Google Workspace. \nConocimientos básicos de redes, conectividad, Wi-Fi y direccionamiento IP. \nNociones de Active Directory y administración de usuarios. \nCapacidad para diagnosticar y resolver inconvenientes técnicos. \nSe valorará conocimiento de herramientas de gestión de tickets o mesa de ayuda.\nTareas:\nRecibir, registrar y dar seguimiento a incidentes y solicitudes de usuarios. \nBrindar soporte técnico de primer nivel de manera presencial y remota. \nDiagnosticar inconvenientes relacionados con hardware, software, sistemas operativos y periféricos. \nInstalar y configurar equipos, aplicaciones y herramientas corporativas. \nBrindar soporte en entornos Microsoft: Windows, Microsoft 365, Outlook, Teams y OneDrive. \nGestionar usuarios, contraseñas, accesos y permisos básicos. \nBrindar soporte básico de conectividad, redes, Wi-Fi, VPN y recursos compartidos. \nEscalar incidentes de mayor complejidad al equipo correspondiente. \nRealizar seguimiento de los casos hasta su resolución y cierre. \nDocumentar incidentes, soluciones y procedimientos técnicos. \nColaborar con el inventario, entrega y recepción de equipos informáticos. \nEjecutar tareas básicas de mantenimiento preventivo. \nOrientar a los usuarios en buenas prácticas de uso y seguridad de los recursos tecnológicos.\nOtras informaciones:\nOrientación al usuario y vocación de servicio. \nCapacidad de resolución de problemas. \nBuena comunicación. \nPaciencia y capacidad para explicar soluciones de manera sencilla. \nCuriosidad y ganas de aprender. \nCapacidad de investigación y aprendizaje autónomo. \nActitud proactiva. \nOrganización y seguimiento. \nTrabajo en equipo. \nCapacidad para documentar y transmitir lo aprendido.\nÁrea: Informática/ Internet/ Web\nOcupación: Soporte a Usuarios de Informática- Help 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Docs: https://alion.io/developers"}}